Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
The C1 Connected Experience (C1CX) is a comprehensive solution designed to revolutionize the way employees, customers, and technology interact by incorporating generative AI to speed up automation and utilizing state-of-the-art collaboration tools to improve work quality. The sophisticated orchestration capabilities of C1CX enable organizations to integrate these features into their current infrastructures, allowing for modernization while mitigating the risks tied to completely replacing existing technology investments. This strategy guarantees fluent and cohesive interactions across multiple channels and transitions, preserving a consistent experience for users. By harnessing the power of C1 Elly™, C1's enterprise AI platform, C1CX not only accelerates the implementation of automation but also fosters remarkable business growth while enhancing engagement for both employees and customers. Ultimately, C1CX empowers organizations to stay competitive in an ever-evolving digital landscape.
Description
LumApps is a cloud-based employee experience platform that enables communication between employees, allows users to access Google's search functionality within a repository of company files and lets users share files, information and comments.
What LumApps can do for you:
- Connect and engage all your employees, including frontline workers
- Align your company around one shared company culture
- Enable today’s largest enterprises to align, engage and empower their employees
- Deliver a tailored experience to each employee to maximize engagement and productivity
- Communicate with and empower your employees where ever they are
LumApps offers services on an annual subscription basis that includes support via email and through an online help desk.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Microsoft 365
Yes
Salesforce
Yes
Amazon Web Services (AWS)
Yes
Box
No
C1 Elly
Yes
Dell APEX
Yes
Espressive Barista
No
Genesys Cloud CX
Yes
Google
Yes
Google Workspace
No
Integrations
Microsoft 365
Yes
Salesforce
Yes
Amazon Web Services (AWS)
No
Box
Yes
C1 Elly
No
Dell APEX
No
Espressive Barista
Yes
Genesys Cloud CX
No
Google
No
Google Workspace
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
C1
Founded
1993
Country
United States
Website
www.onec1.com/solutions/customer-experience
Vendor Details
Company Name
LumApps
Founded
2015
Country
France
Website
www.lumapps.com
Product Features
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
Product Features
Cloud Communication Platform
Audio / Video Conferencing
Yes
Call Center
No
Call Recording
No
Call Routing
Yes
Chat / Messaging
Yes
Fax Management
No
File Sharing
Yes
IVR / Voice Recognition
No
Digital Workplace
Activity / News Feed
Yes
Calendar Management
Yes
Chat / Messaging
No
Content Management
Yes
Document Management
Yes
Employee Directory
No
File Sharing
No
Knowledge Management
Yes
Surveys & Feedback
No
Task Management
Yes
Employee Advocacy
Content Controls / Compliance
Yes
Content Library Creation
No
Mobile Access
Yes
Post Scheduling
Yes
Push / Email Notifications
Yes
Reporting / Analytics
Yes
Social Sharing Gamification
Yes
Tiered User Permissions
No
Internal Communications
App Integration
Yes
Blogs
Yes
Chat/Messaging
Yes
Email Management
Yes
Employee Directory
Yes
Event Calendar
Yes
Newsletter Management
Yes
Photo Gallery
No
Social Sharing
Yes
Survey Management
Yes
Telephony
No
Video Chat
No
Voice Chat
No
Intranet
Activity / News Feed
Yes
Blogs
Yes
Calendar Management
Yes
Content Management
Yes
Discussions / Forums
Yes
Employee Directory
Yes
Knowledge Management
Yes
Policy Management
Yes
Search
Yes
Wiki
Yes
Portal
Chat
Yes
Collaboration
Yes
Content Management
Yes
Document Management
Yes
File Sharing
Yes
Search
Yes