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Description
Botsplash, a B2B, multi-channel conversation platform, connects businesses with their customers through a single web-based platform. Botsplash helps companies increase efficiency, generate more quality leads, and achieve higher sales. Our platform is powered by Machine Learning/NLP modules that allow for automated responses, routing and escalations, as well as live chat or SMS text. It is the perfect combination of live chat and automated bots.
Description
Capacity, powered by artificial Intelligence, is the first Work Automation Platform in the world. It automates support for customers and employees.
Capacity AI continually learns from your organization and the interactions within your company to automate your helpdesk processes and decisions in real-time.
Key Benefits:
Reduce costs and increase revenue.
A new helpdesk allows you to easily move from tier-0 support to tier-1, reducing the time and money spent answering repetitive queries.
Employee engagement can be increased
Employees are overwhelmed by emails, phone calls and tickets. Give your team instant access to centralized knowledge so that your support team can concentrate on strategic goals or tasks that require higher-level thinking.
Customer satisfaction can be improved
Customers have many questions. Customers have many questions. Give them the experience they want with instant answers 24 hours a day.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
Salesforce
Yes
Zendesk
Yes
Adobe Marketo Engage
No
Bandwidth
Yes
BombBomb
Yes
Bullhorn
No
Dimension Labs
No
Encompass
No
Freshdesk
Yes
Google Analytics
Yes
Integrations
Salesforce
Yes
Zendesk
Yes
Adobe Marketo Engage
Yes
Bandwidth
No
BombBomb
No
Bullhorn
Yes
Dimension Labs
Yes
Encompass
Yes
Freshdesk
No
Google Analytics
No
Pricing Details
Reach out for pricing
Our software is custom to each user. Please reach out to discuss your needs and we will provide a customized quote for you.
Free Trial
No
Free Version
No
Pricing Details
Subscription pricing model
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Botsplash
Founded
2017
Country
United States
Website
www.botsplash.com
Vendor Details
Company Name
Capacity
Founded
2017
Country
United States
Website
capacity.com
Product Features
Chatbot
Call to Action
Yes
Context and Coherence
Yes
Human Takeover
Yes
Inline Media / Videos
Yes
Machine Learning
No
Natural Language Processing
Yes
Payment Integration
No
Prediction
No
Ready-made Templates
No
Reporting / Analytics
Yes
Sentiment Analysis
No
Social Media Integration
No
CRM
Calendar/Reminder System
Yes
Call Logging
No
Document Storage
Yes
Email Marketing
No
Internal Chat Integration
Yes
Lead Scoring
No
Marketing Automation Integration
No
Mobile Access
Yes
Quotes / Proposals
No
Segmentation
No
Social Media Integration
No
Task Management
No
Territory Management
No
Live Chat
Canned Responses
Yes
Customizable Branding
Yes
Geo Targeting
Yes
Offline Form
Yes
Proactive Chat
Yes
Screen Sharing
Yes
Third Party Integration
Yes
Transfers / Routing
Yes
Website Visitor Tracking
Yes
SMS Marketing
2-Way Messaging
Yes
Artificial Intelligence
No
Contact Management
Yes
MMS
Yes
Mass Texting
Yes
Message Personalization
Yes
Mobile Coupons
No
Mobile Keywords
No
Polls / Voting
No
Reporting/Analytics
Yes
Scheduled Messaging
Yes
Shortcodes
Yes
Text-to-Win
No
Product Features
Artificial Intelligence
Chatbot
Yes
For Healthcare
Yes
For Sales
Yes
For eCommerce
Yes
Image Recognition
Yes
Machine Learning
Yes
Multi-Language
No
Natural Language Processing
Yes
Predictive Analytics
Yes
Process/Workflow Automation
Yes
Rules-Based Automation
Yes
Virtual Personal Assistant (VPA)
Yes
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
No
Customizable Branding
Yes
Document Storage
Yes
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
No
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
Yes
Network Monitoring
No
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
No
Ticket Management
Yes
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
Yes
Collaboration
Yes
Content Management
Yes
Decision Tree
Yes
Discussion Boards
No
Full Text Search
Yes
Knowledge Base Management
Yes
Self Service Portal
Yes
Workflow Management
Access Controls/Permissions
No
Approval Process Control
No
Business Process Automation
Yes
Calendar Management
No
Compliance Tracking
No
Configurable Workflow
Yes
Customizable Dashboard
Yes
Document Management
Yes
Forms Management
No
Graphical Workflow Editor
Yes
Mobile Access
No
No-Code
Yes
Task Management
Yes
Third Party Integrations
Yes
Workflow Configuration
Yes
