Average Ratings 2 Ratings
Average Ratings 3 Ratings
Description
The ultimate solution for prominent organizations to securely manage and support any device or system from virtually anywhere in the world. Utilize a comprehensive remote support solution to address all needs. BeyondTrust Remote Support (formerly known as Bomgar) empowers you to assist Windows, Mac, Linux, iOS, Android, network devices, and peripherals with a single, secure platform. This means more devices, broader platforms, a larger user base, and support across various locations. Deliver immediate, dependable remote assistance to end-users and clients, whether they are within your network or beyond. By concentrating on resolving issues instead of connection problems, you can enhance productivity. Boost service quality and customer satisfaction with smooth, high-performance remote support tailored for every user. Ensure scalable, enterprise-level support that sustains your operations, whether you are troubleshooting a Linux server on another continent or addressing an iPhone issue just down the street. This capability allows for a more efficient workflow, ultimately benefiting both your team and your customers.
Description
Remote computer access is simple and secure for individuals and teams.
You can now access all your business data and applications from anywhere, anytime, on any device.
Features:
* Broad Device Support – Remote access to your Mac or Windows computer
You can access it from any Mac, Windows or iOS device.
* Simple to set up - Simply sign up and install your devices.
To go!
* Simple to use - The intuitive gestures and menu interface deliver a native experience.
Application experience, including support for multiple display devices.
* High Performance - Patented streaming technology - including 3D
Graphics, HD video and synchronized sound - create an engaging user experience
Experience.
* Connect from anywhere – Intelligent optimization techniques
Even when connections are made over 3G with lower bandwidth, reliable connections can still be made
4G connections
* Secure connections - Support for SSL/AES256 bit encryption
You can rest assured that your sessions will be safe.
API Access
Has API
No
API Access
Has API
No
Integrations
Active Directory
No
CyberFOX Password Manager
No
Datto RMM
No
Freshdesk
No
Freshservice
No
HaloPSA
Yes
Indent
No
NinjaOne
No
ServiceNow
No
Spiceworks Network Monitor
No
Integrations
Active Directory
Yes
CyberFOX Password Manager
Yes
Datto RMM
Yes
Freshdesk
Yes
Freshservice
Yes
HaloPSA
No
Indent
Yes
NinjaOne
Yes
ServiceNow
Yes
Spiceworks Network Monitor
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
$60.00/year/user
$60/year for Remote Access Solo. One user can access up to 2 computers.
$99/year per user for Remote Access Pro. Access up to 10 computers. Purchase more licenses for larger teams or more computers.
$99/year per user for Remote Access Pro. Access up to 10 computers. Purchase more licenses for larger teams or more computers.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
BeyondTrust
Founded
1985
Country
United States
Website
www.beyondtrust.com/remote-support
Vendor Details
Company Name
Splashtop
Founded
2006
Country
United States
Website
www.splashtop.com/products/remote-access
Product Features
Help Desk
Alerts / Escalation
Yes
Automated Routing
No
Community Forums
No
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
No
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
No
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
Yes
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
No
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Remote Desktop
Chat
No
Cross-Platform Access
No
File Transfer
No
Group View
No
Mobile Device Access
No
Multi Monitor Support
No
Record Remote Sessions
No
Remote Print
No
Remote Wake
No
User Management
No
Remote Support
Diagnostic Tools
No
File Transfer
Yes
Live Chat
Yes
Real-time Chat
Yes
Remote Control
Yes
Screen Sharing
Yes
Session Recording
Yes
Session Transfer
Yes
Surveys & Feedback
Yes
Product Features
File Sharing
Audit Trail
Yes
Chat / Messaging
Yes
Collaboration
Yes
Document Management
No
Drag & Drop
Yes
Electronic Signature
No
Encryption
No
File Synchronization
No
Search
No
User Management
Yes
Version Control
No
Workflow Management
No
IT Management
Capacity Monitoring
No
Compliance Management
No
Event Logs
No
Hardware Inventory
No
IT Budgeting
No
License Management
No
Patch Management
No
Remote Access
Yes
Scheduling
No
Software Inventory
No
User Activity Monitoring
No
Remote Desktop
Chat
Yes
Cross-Platform Access
Yes
File Transfer
Yes
Group View
Yes
Mobile Device Access
Yes
Multi Monitor Support
Yes
Record Remote Sessions
Yes
Remote Print
Yes
Remote Wake
Yes
User Management
Yes