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features
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support

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Description

Base empowers you to harness the most significant growth asset of your organization: your customers. As leaders in the Customer-Led Growth (CLG) movement, we provide a specialized marketing platform tailored for B2B companies, enabling them to build continuous and personalized interactions with their customer base on a large scale. By examining every customer's unique journey across various touchpoints and utilizing insights for engagement, you can communicate in context, enhancing product adoption, fostering loyalty and advocacy, driving cross-selling and upselling efforts, improving retention, and gathering feedback efficiently. This approach not only increases engagement but also transforms customers into advocates for your brand, thereby amplifying your growth potential even further.

Description

GUURU is a peer-to-peer eCommerce solution that turns your best customers into a scalable source of product guidance and on-page content that AI can read. Shoppers can message verified, experienced owners to get practical, first-hand recommendations right at the moment they are deciding what to buy. Those chats and curated Q&As are then converted into structured, searchable “Community Content” and published directly on your product pages. The result is stronger trust for human visitors and better visibility for search engines and LLMs, so your products are more likely to be referenced and cited in AI-generated answers. To make this work at scale, GUURU helps you find and onboard the right experts, route questions intelligently, monitor quality, and keep contributors motivated with recognition and rewards (points, perks, or cash). Every response is tied to a real person who uses the product. Brands typically see higher confidence and conversion, and GUURU case studies report outcomes such as +51% AI visibility, +23 NPS points, and up to 38× ROI.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Retalp

Integrations

Retalp

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Base.ai

Founded

2018

Country

United States

Website

www.base.ai/

Vendor Details

Company Name

Guuru

Founded

2016

Country

Switzerland

Website

www.guuru.com/en/

Product Features

Customer Advocacy

Advocate Management
Campaign Management
Communication Management
Community Management
Gamification
Referral Tracking
Reporting/Analytics
Rewards Program
Social Engagement

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Product Features

Customer Advocacy

Advocate Management
Campaign Management
Communication Management
Community Management
Gamification
Referral Tracking
Reporting/Analytics
Rewards Program
Social Engagement

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