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support

Description

With 15 years of experience in Business Intelligence specifically for Microsoft Dynamics and involvement in over 1,000 global projects, we have developed a plug-and-analyze BI solution that satisfies more than 80% of your analytical needs. BI4Dynamics can be implemented swiftly, providing a comprehensive BI solution within days, regardless of your organization's size, industry, or complexity level. This solution is compatible with all versions of Microsoft Dynamics, whether deployed in the cloud or on-premises. Our out-of-the-box BI offering is specifically designed for Microsoft Dynamics, providing unmatched flexibility that empowers your team to take charge of the BI initiative. From the moment of deployment, a complete Business Intelligence solution is available, ready to deliver valuable insights with just a few clicks. You will gain access to over 2,000 BI Fields (KPIs) the very next day after installing BI4Dynamics, easily retrievable through pre-configured Power BI or Excel templates, making your data analysis process seamless and efficient. This ensures that your organization is equipped with the tools necessary to make informed decisions rapidly.

Description

Dynamics Telephony unifies your telephone system with Dynamics 365 - Auto-lookup of customer in Dynamics 365 before you answer call - Telephone controls embedded in Dynamics 365 (answer, transfer, etc.) - Dial contacts directly from Dynamics 365 with a single click - Full interaction history logged in Dynamics 365 - Telephone statistics unified with CRM data in Dynamics 365 - Incoming calls blended with Omnichannel - Call outcome buttons automatically schedules follow-up activity - All statistics available in Dynamics 365 dashboards and reports

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Microsoft Dynamics 365
8x8
8x8 Contact Center
Asterisk
Avaya Aura
Avaya Cloud Office
Avaya Experience Platform
Cisco AnyConnect
Cisco CX Cloud
Cisco Finesse
FreePBX
Microsoft AppSource
Microsoft Dynamics 365 Business Central
Microsoft Excel
Microsoft Power BI
RingCentral RingCX

Integrations

Microsoft Dynamics 365
8x8
8x8 Contact Center
Asterisk
Avaya Aura
Avaya Cloud Office
Avaya Experience Platform
Cisco AnyConnect
Cisco CX Cloud
Cisco Finesse
FreePBX
Microsoft AppSource
Microsoft Dynamics 365 Business Central
Microsoft Excel
Microsoft Power BI
RingCentral RingCX

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$15.00/month/user
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

BI4Dynamics

Founded

2011

Country

United Kingdom

Website

www.bi4dynamics.com

Vendor Details

Company Name

Dynamics Telephony

Founded

2014

Country

Ireland

Website

www.dynamicstelephony.co.uk

Product Features

Business Intelligence

Ad Hoc Reports
Benchmarking
Budgeting & Forecasting
Dashboard
Data Analysis
Key Performance Indicators
Natural Language Generation (NLG)
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Trend / Problem Indicators
Visual Analytics

Product Features

Integration

Dashboard
ETL - Extract / Transform / Load
Metadata Management
Multiple Data Sources
Web Services

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

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