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Description
Elevate and refine the customer experience using AskNicely, a cutting-edge real-time feedback platform built on the principles of the Net Promoter Score (NPS). This tool simplifies the process for brands and organizations to gather insights through one-touch surveys, enabling seamless sharing of real-time data with everyone from frontline staff to the CEO, and allowing teams to take swift action based on customer input. Additionally, AskNicely offers integration with the leading tools that businesses rely on daily, enhancing its usability and effectiveness. By leveraging this innovative solution, companies can foster a proactive approach to customer satisfaction and drive continuous improvement.
Description
Gather and evaluate customer insights through online surveys measuring CSAT, CES, and NPS. Marcom Robot's customer feedback software simplifies the process of understanding customer sentiment, quantifying loyalty, and uncovering genuine opinions about your products, services, or team interactions. Not all customer feedback solutions are created equal, as Marcom Robot offers essential features, an enjoyable user experience, and budget-friendly pricing options. Additionally, Marcom Robot allows you to utilize both single-question and multi-question surveys for comprehensive feedback collection. This all-encompassing feedback tool enables you to design, initiate, analyze, and respond to customer feedback efficiently. You can create and deploy one-click surveys in just minutes, employing engaging formats like smiley faces, thumbs up/down, star ratings, and more. With our intuitive survey builder, you can develop multi-question surveys that include single-choice, multiple-choice, yes/no, radio buttons, and various other question types. Plus, you have access to ready-made templates for CSAT, CES, and NPS surveys to streamline the feedback process even further. Discover how easy it is to enhance your customer engagement and satisfaction using Marcom Robot's innovative features.
API Access
Has API
API Access
Has API
Integrations
HubSpot CRM
HubSpot Customer Platform
Mailchimp
Salesforce
Zapier
ActiveCampaign
Blotout
ChurnZero
ClubReady
Klipfolio
Integrations
HubSpot CRM
HubSpot Customer Platform
Mailchimp
Salesforce
Zapier
ActiveCampaign
Blotout
ChurnZero
ClubReady
Klipfolio
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$16 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
AskNicely
Founded
2014
Country
New Zealand
Website
www.asknicely.com
Vendor Details
Company Name
Marcom Robot
Country
United States
Website
www.marcomrobot.com/customer-feedback-tool
Product Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Feedback
Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback
Customer Satisfaction
360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management
Employee Engagement
Benchmarking
Cultural Alignment
Employee Awards
Employee Guides
Employee Recognition
Feedback Management
Goal Management
Health & Wellness Programs
Performance Management
Pulse Surveys
Experience Management
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Survey
Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video
Product Features
Customer Feedback
Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback
