Average Ratings 5 Ratings
Average Ratings 1 Rating
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Description
Arena is an all-in-one digital engagement platform that empowers organizations to build AI-driven communities directly on their websites and mobile apps. It offers a suite of interactive tools including live blogs, group chats, AI-powered chatbots, and automated content feeds to foster real-time audience interaction. The platform serves key industries like publishers, media, sports, entertainment, and e-commerce by driving traffic, increasing user engagement, generating leads, and monetizing audiences through integrated advertising. Arena’s advanced analytics provide detailed insights into user behavior and campaign performance, while its flexible visual customization ensures brand consistency. The platform emphasizes privacy, data rights, and GDPR compliance, offering scalable technology suitable for events with millions of users. Arena’s intuitive dashboard and no-code setup allow teams to launch and manage communities without extensive technical expertise. With 24/7 customer support and robust security, Arena delivers a seamless user and admin experience. Many leading brands trust Arena to boost engagement and deepen customer relationships.
Description
Twilio Flex is the programmable cloud contact center platform that gives your company complete control over how, when and what you deploy. Powering over half a million agents today, Twilio Flex is accelerating digital transformation by freeing companies from the limitations of legacy call centers, all on one powerful platform.
Flex customers have reported lower handle times by up to 38% after giving agents personalized access to information from multiple backend applications - CRM, payment systems, service ticketing, rewards program, navigation on the web, etc. Unlock hyper-personalization by gathering relevant, contextual information at your agents' fingertips so they can deliver the best customer experience.
Find the documentation, sample code, and developer tools needed to tailor the contact center to your unique needs. Whether you're starting an outbound call, initiating a warm transfer, or monitoring agent activity, our guides will provide you the context you need to get the most out of Flex's existing architecture.
API Access
Has API
API Access
Has API
Integrations
CallFinder
Daisee
Enthu.ai
Facebook
IBM watsonx Assistant
Make
NetSuite
Pipedream
Rayven
Reddit
Integrations
CallFinder
Daisee
Enthu.ai
Facebook
IBM watsonx Assistant
Make
NetSuite
Pipedream
Rayven
Reddit
Pricing Details
$39/mo (billed anunally)
Free Trial
Free Version
Pricing Details
$1.00/user
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Arena.im
Founded
2017
Country
United States
Website
arena.im/
Vendor Details
Company Name
Twilio
Founded
2008
Country
United States
Website
www.twilio.com/en-us/flex
Product Features
Blog
Analytics
Collaborative Writing
Comment Moderation
File Sharing
Group Posting
Monetization Tools
Post Management
Search
WYSIWYG Rich Text Editing
Cloud Communication Platform
Audio / Video Conferencing
Call Center
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
IVR / Voice Recognition
Community
Content Management
Content Moderation
Discussions / Forums
Event Management
Group Management
Ideation / Crowdsourcing
Member Directory
Membership Management
Social Media Management
Website Management
White Label
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Virtual Classroom
Annotation Tools
Attendee Analytics
Audio/Video Conferencing
Customizable Branding
Electronic Hand Raising
File Sharing
Interactive/Collaboration Tools
Learning Management System
Live Chat
Live Streaming
Mobile Access
Multiple Camera Feeds
Notifications
Online Whiteboard
Schedule Management
Screen Sharing
Session Recording
Surveys / Polls
Web Browser-based
eCommerce Integration
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Cloud Communication Platform
Audio / Video Conferencing
Call Center
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
IVR / Voice Recognition
Customer Communications Management
Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content
Customer Engagement
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Workforce Optimization (WFO)
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning
