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Average Ratings 0 Ratings

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ease
features
design
support

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Description

To create, oversee, and distribute content effectively, a system is needed that simplifies each step of the process while enhancing intelligence. Arbortext allows for the establishment of a unified flow of data and resources, facilitating connections to content that extends to individuals in the field. For instance, beginning with the foundational engineering CAD data or bill of materials (BOM), this information is accessible throughout the business process, aiding those who develop technical documents or service materials. With Arbortext, sources are interlinked, providing a structured method for disseminating information to both field personnel and those working remotely. By enabling a continuous flow of data throughout the value chain, it connects every stage of the product lifecycle. Moreover, it ensures that content is automatically updated in accordance with changes in product development, maintaining a link to engineering data. Additionally, the system promotes content reuse and maximizes the benefits of XML authoring, thereby enhancing efficiency and consistency across all documentation. The integration of these features empowers organizations to improve communication and responsiveness in their operations.

Description

MindTouch is a robust knowledge management solution powered by AI, aimed at improving customer self-service, assisting agents, and enhancing the overall customer experience. This platform allows businesses to create, manage, and distribute personalized, consistent content through multiple channels, such as websites, support portals, and CRM applications. Noteworthy features encompass advanced search functionality, tailored content delivery, access control mechanisms, and seamless integration with platforms such as Salesforce and ServiceNow. In addition to supporting content in multiple languages, it provides analytics tools to refine the effectiveness of the knowledge base. By serving as a centralized information hub, MindTouch significantly lowers support costs, boosts customer satisfaction, and enhances operational efficiency, ultimately leading to a more streamlined service experience for users. Its ability to adapt to various organizational needs makes it an invaluable asset for businesses striving to provide exceptional customer service.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

No images available

Integrations

ALIP
Accenture Cloud Trade Promotion Management
Acropolis
Array
Congree
Creo
Deloitte Halo
Eviden MDR Service
Five9
Indent
PTC FlexPLM
SAP CRM
SAP Knowledge Central
SAP SuccessFactors
Salesforce Experience Cloud
Salesforce Service Cloud
SearchUnify
ServiceNow
Zendesk
Zoho Directory

Integrations

ALIP
Accenture Cloud Trade Promotion Management
Acropolis
Array
Congree
Creo
Deloitte Halo
Eviden MDR Service
Five9
Indent
PTC FlexPLM
SAP CRM
SAP Knowledge Central
SAP SuccessFactors
Salesforce Experience Cloud
Salesforce Service Cloud
SearchUnify
ServiceNow
Zendesk
Zoho Directory

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

PTC

Founded

1985

Country

United States

Website

www.ptc.com/en/products/arbortext

Vendor Details

Company Name

MindTouch

Founded

2005

Country

United States

Website

www.mindtouch.com

Product Features

Help Authoring Tools

Collaboration Tools
Content Library
Drag & Drop Editing
Image Library
Import HTML / Word
Multi-Format Output
Offline Editing
Preview Output
Screenshot Tool
Search
Templates
Text Editor / Word Processor
Translation Tools
Version Control

Product Data Management

Bill of Material Management
Document Management
Formula Management
Product Analytics
Product Lifecycle Management
Testing Management
Version Control

Product Features

Help Authoring Tools

Collaboration Tools
Content Library
Drag & Drop Editing
Image Library
Import HTML / Word
Multi-Format Output
Offline Editing
Preview Output
Screenshot Tool
Search
Templates
Text Editor / Word Processor
Translation Tools
Version Control

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

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