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Average Ratings 2 Ratings

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ease
features
design
support

Description

Track fluctuations in customer sentiments and obtain insightful feedback throughout their mobile experience. By actively listening to real-time feedback across mobile platforms, you can effectively monitor the voice of your customer and assess emotional changes. Ensure feedback is directed appropriately to enhance customer retention and drive product decisions that prioritize customer needs. Our surveys, designed specifically for mobile, combined with accurate targeting based on user interactions within the app, set a new standard in the mobile landscape and empower brands to efficiently complete their customer feedback loop. While NPS serves as a retrospective metric, providing limited insight into customer perceptions of your brand or product, Apptentive reveals the underlying reasons behind NPS and CSAT scores, focusing on detailed features or specific customer interactions. Swiftly engage your most loyal customers with exclusive offers or invite their suggestions to help shape your product strategy. By showcasing tailored messages or offers that reflect your responsiveness to their feedback, you foster a deeper connection with your audience while enhancing their overall experience.

Description

Elvan is a platform designed to gather customer feedback and insights, specifically tailored for SaaS and ecommerce teams to effectively capture valuable feedback and convert it into straightforward, actionable insights. Teams are enabled to gather NPS, CSAT, CES, and targeted micro-surveys during crucial moments like post-checkout, in-app actions, or through email outreach. Leveraging AI, Elvan analyzes qualitative feedback, uncovers recurring themes, identifies potential churn risks, and reveals opportunities for growth—all without the need for manual tagging or cumbersome spreadsheet management. Featuring an easy setup, adaptable survey triggers, and real-time dashboards, Elvan empowers teams to comprehend customer behavior and respond swiftly to what truly matters. This platform is designed for teams that prioritize meaningful insights over superficial metrics, ensuring a focus on genuine customer engagement and satisfaction. Ultimately, Elvan streamlines the feedback process to enhance decision-making and drive business success.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Contentsquare
Desktop.com
NextDNS
Slack
Topbox
Zendesk

Integrations

Contentsquare
Desktop.com
NextDNS
Slack
Topbox
Zendesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$49/month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Apptentive

Founded

2011

Country

United States

Website

www.apptentive.com

Vendor Details

Company Name

Elvan

Founded

2025

Country

India

Website

www.elvan.ai

Product Features

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Product Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

NPS

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Alternatives

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