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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Customize the system entirely to meet your unique needs and align seamlessly with your business style and operational procedures. Leverage Workflows and System Jobs to streamline your business operations efficiently, allowing for significant gains in efficiency and return on investment while maintaining compliance with your tailored processes. Effortlessly engage with your customers and keep an eye on your competitors while being able to search for and link to records, like, post, follow, and tweet, all within a single platform. Our UK-based service is owned and managed by us, utilizing cutting-edge technology and ensuring real-time mirroring across various locations to guarantee top-notch data protection and security. Start your journey at no cost and let Apis CRM support the growth of your business. Experience a feature-rich interface that provides real-time access to your data, enabling you to stay updated while on the move. Download it for FREE from the App Store and Google Play, and take the first step towards transforming your business operations.

Description

Assess and enhance the effectiveness of your workforce, procedures, operations, and technology. Managers have the capability to search, download, and analyze data in real time or tap into historical records, allowing for swift and secure access to documented interactions. By monitoring these interactions, organizations can facilitate training and support agents and employees in adhering to quality assurance standards and established policies or scripts. OnviCord PRO provides straightforward, browser-based access to all necessary tools for swiftly managing and observing recorded call data. In call centers with unassigned workstations, it allows for the connection of calls to individual user logins. Those with the appropriate permissions can toggle the recording feature directly from their desktops. Additionally, it accommodates the searching and playback of exported recordings beyond the central server or network, ensuring flexibility and ease of access for users. This comprehensive approach not only streamlines operations but also fosters a more efficient training environment.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Web Enabled Software

Country

United Kingdom

Website

www.apiscrm.com

Vendor Details

Company Name

OnviSource

Website

www.onvisource.com

Product Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

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