Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Apex PBX stands out as a premier cloud-based phone solution that not only cuts costs but also encompasses all the essential features necessary for effective business communication. Its telephony suite adeptly handles both incoming and outgoing calls, offering comprehensive call management along with real-time adaptability tailored to your business needs. Users can access a wide range of detailed reports, which facilitate easy tracking of communication efficiency across the organization. With the ability to record calls on demand, you can conveniently download or receive audio files through email. The intuitive mobile application allows you to seamlessly make and receive calls while enjoying various call features. Additionally, you can establish conference rooms that accommodate an unlimited number of participants. The platform enables you to manage extensions, create call groups, and review call statistics through a user-friendly online portal. Furthermore, you can set up specific voicemails and call groups to be activated during designated times throughout the week, ensuring organized communication. Each user can have personalized voicemails, which can be retrieved through various means, including online access, handsets, or email notifications. Overall, Apex PBX equips businesses with a versatile and efficient communication system.

Description

Call Box offers an all-encompassing solution for telephone communications that streamlines interactions and minimizes call handling inefficiencies. Say goodbye to outdated hardware systems that are complex to set up and costly to upkeep. With Call Box's adaptable and dependable VoIP system, you can swiftly implement changes as needed. By employing a distinctive blend of human assessments and machine learning, you can identify and rectify weaknesses in your phone operations. Foster a culture of accountability around phone usage through ongoing feedback mechanisms that can influence the outcome of a call during its course. Call Box ensures an exceptional caller experience with tailored call routing, specific time conditions, custom auto attendants, personalized voicemail greetings, and much more. As incoming calls are received, Call Box equips your agents with vital information such as customer history, lead source data, and performance metrics. Additionally, by analyzing prior interactions and predicting agent success, Call Box efficiently directs callers to the most appropriate destination. This innovative approach not only enhances communication but also empowers businesses with the tools needed to improve their overall telephony strategy.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

EcholoN Yes 

Integrations

EcholoN No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Apex PBX

Country

United Kingdom

Website

apexpbx.com

Vendor Details

Company Name

Call Box

Founded

1988

Country

United States

Website

www.callbox.com

Product Features

Business Phone Systems

Call Logging No 
Call Monitoring No 
Call Recording No 
Call Routing No 
Employee Directory No 
IVR / Voice Recognition No 
Mobile Access No 
Virtual Call Center No 
Web Conferencing No 

Business VoIP

Call Parking No 
Call Recording No 
Contact Management No 
Encryption No 
IVR / Voice Recognition No 
Ring Groups No 
SIP Trunking No 
Unified Communications No 
Voice Quality Enhancement No 

Cloud PBX

Call Recording No 
Call Routing No 
IVR / Voice Recognition No 
Ring Groups No 
SIP Trunking No 
Virtual Extensions No 
Web Conferencing No 

Product Features

Business Phone Systems

Call Logging No 
Call Monitoring No 
Call Recording No 
Call Routing No 
Employee Directory No 
IVR / Voice Recognition No 
Mobile Access No 
Virtual Call Center No 
Web Conferencing No 

Business VoIP

Call Parking No 
Call Recording No 
Contact Management No 
Encryption No 
IVR / Voice Recognition No 
Ring Groups No 
SIP Trunking No 
Unified Communications No 
Voice Quality Enhancement No 

Cloud PBX

Call Recording No 
Call Routing No 
IVR / Voice Recognition No 
Ring Groups No 
SIP Trunking No 
Virtual Extensions No 
Web Conferencing No 

Conversation Intelligence

AI Insights No 
Account Health Alerts No 
Call Analytics No 
Call Recording No 
Call Recording Cloud Storage No 
Call Snippets No 
Call Transcription No 
Call/Meeting Sharing No 
Sales Coaching No 
Topic Tags No 
Topic-Based Analytics No 
Video Conferencing Analytics No 
Win/Loss Analysis No 

Alternatives

Alternatives

Frontier SmartVoice Reviews

Frontier SmartVoice

Frontier Communications