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Description

Create your own question and answer platform swiftly with Answerbase. This robust online solution is designed for knowledge sharing across community forums, customer service, and online retail. By utilizing Answerbase, organizations can empower their users to inquire about topics, obtain responses, and uncover pertinent information regarding various products and services. The platform encompasses a diverse array of features such as Q&A widgets, builders for these widgets, content oversight and management tools, as well as categorization, tagging, and analytical insights, among others. With its extensive functionality, Answerbase is ideal for enhancing user engagement and satisfaction.

Description

The Chaordix Community Platform hosts communities that connect top brands with their customers, members and users. Our Community Platform is a white-label SaaS solution that connects brands with people who matter most to them, so they can share, discuss, and learn. - Engage your community with a variety of activities and content. - Customizable, ever-expanding profiles facilitate discovery & reporting - Create challenges to gather ideas, review submissions and then put them to a vote. - Create groups manually or automatically by using specific criteria. Connect with customers to build brand loyalty and boost advocacy Access a high-quality, on-demand group of customers and fans to conduct research.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Facebook No 
Google Analytics No 
Instagram No 
Salesforce Experience Cloud No 
WordPress Yes 
X (Twitter) No 
Zapier No 
Zoho CRM No 

Integrations

Facebook Yes 
Google Analytics Yes 
Instagram Yes 
Salesforce Experience Cloud Yes 
WordPress No 
X (Twitter) Yes 
Zapier Yes 
Zoho CRM Yes 

Pricing Details

$19.00/month
Basic - $15 per month
Professional - $39 per month
Business - $199 per month
Enterprise - price on request
Free Trial Yes 
Free Version No 

Pricing Details

Pricing is based on the size of your community
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Lumin Creative

Founded

2007

Country

Spain

Website

www.answerbase.com

Vendor Details

Company Name

Chaordix

Founded

2011

Country

Canada

Website

chaordix.com

Product Features

Community

Content Management Yes 
Content Moderation Yes 
Discussions / Forums Yes 
Event Management No 
Group Management Yes 
Ideation / Crowdsourcing No 
Member Directory Yes 
Membership Management Yes 
Social Media Management Yes 
Website Management Yes 
White Label No 

Content Management

Audio Content Yes 
Customizable Templates Yes 
Document Indexing Yes 
E-forms Yes 
Full Text Search Yes 
Image Editor Yes 
SEO Management Yes 
Text Editor Yes 
Version Control Yes 
Video Content Yes 
Website Management Yes 

Content Marketing

Audience Targeting No 
Brand Management No 
Campaign Management No 
Categorization / Grouping Yes 
Conversion Tracking No 
Distribution Management No 
Editorial Calendar No 
Multi-Channel Publishing No 
Publish Scheduling No 
SEO Management Yes 
Social Media Management No 
Video Management No 

Customer Engagement

Analytics Yes 
Churn Management No 
Communication Management Yes 
Community Management Yes 
Content Syndication Yes 
Feedback Collection Yes 
Gamification Yes 
Live Chat No 
Video Content Yes 

Customer Service

Alerts / Escalation Yes 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base Yes 
Live Chat No 
Performance Metrics No 
Queue Management Yes 
Self Service Portal Yes 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

eCommerce

CRM Yes 
Catalog Management Yes 
Channel Management Yes 
Customer Accounts No 
Data Security Yes 
Email Marketing No 
Inventory Management No 
Kitting Yes 
Loyalty Program No 
Mobile Access Yes 
Multi-Store Management Yes 
Order Management Yes 
Product Configurator No 
Promotions Management No 
Returns Management Yes 
Reviews Management Yes 
SEO Management Yes 
Shopping Cart Yes 
Templates Yes 

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization Yes 
Collaboration Yes 
Content Management Yes 
Decision Tree Yes 
Discussion Boards Yes 
Full Text Search Yes 
Knowledge Base Management Yes 
Self Service Portal Yes 

Product Features

Blog

Analytics Yes 
Collaborative Writing No 
Comment Moderation Yes 
File Sharing Yes 
Group Posting Yes 
Monetization Tools No 
Post Management Yes 
Search Yes 
WYSIWYG Rich Text Editing No 

Community

Content Management Yes 
Content Moderation Yes 
Discussions / Forums Yes 
Event Management No 
Group Management Yes 
Ideation / Crowdsourcing Yes 
Member Directory Yes 
Membership Management Yes 
Social Media Management No 
Website Management No 
White Label No 

Customer Engagement

Analytics Yes 
Churn Management No 
Communication Management Yes 
Community Management Yes 
Content Syndication No 
Feedback Collection Yes 
Gamification Yes 
Live Chat No 
Video Content Yes 

Customer Experience

Action Management No 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management No 
Knowledge Management Yes 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management Yes 
Text Analysis No 
Trend Analysis No 

Social Networking

Activity / News Feed Yes 
Advertising Management No 
Blogs Yes 
Data Security Yes 
Event Management No 
Group Management Yes 
Media Library No 
Privacy Options Yes 
Real-time Chat No 
Social Media Integration Yes 
Social Media Tagging Yes 
User Profiles Yes 

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