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support

Description

AnswerWise is an incredibly straightforward AI solution designed for customer support, effectively minimizing frequent inquiries while ensuring a smooth assistance experience for users. By utilizing the AnswerWise widget on your product dashboard or support page, customers can easily submit their questions. Leveraging machine learning, AnswerWise interprets these queries and retrieves the most pertinent responses from your established knowledge base. Users can explore the recommended articles and indicate whether they've found their answer, or they may choose to ask another question if needed. Should they require further assistance, customers have the option to reach out to the support team through various channels such as email or chat. Additionally, AnswerWise seamlessly integrates with popular customer support, helpdesk, and live chat software, facilitating the synchronization of knowledge bases and the smooth transfer of support tickets. Embrace an AI-driven approach to customer support that not only enhances deflection of inquiries but also guarantees a consistent and efficient service experience for your clientele. This innovative tool empowers businesses to elevate their support strategies while keeping customer satisfaction at the forefront.

Description

A platform for AI knowledge management created by CX specialists with more than 10 years of experience in Omnichannel Customer Service. A great customer experience is no longer an advantage. It's a requirement. Knowmax makes every conversation count. We provide self-care assistance and guides across all touch points to ensure seamless customer interactions. With AI-backed knowledge management system, Empower support advisors as well as customers. Semantic Search improves the ability to find information, reduces the time it takes to access the right information, and ensures that the first contact is made with the correct person. Harmony in the information that is sent to customers via digital and assisted channels is essential. Otherwise, customer experience can be a disaster. Your Champions should be empowered with the right tools to help them take the best action and solve customer queries in a matter of seconds.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Freshdesk Yes 
Zendesk Yes 
Ameyo by Exotel No 
Freshchat No 
Genesys Cloud CX No 
Google Chrome No 
Salesforce No 
Salesforce Agentforce Service Yes 

Integrations

Freshdesk Yes 
Zendesk Yes 
Ameyo by Exotel Yes 
Freshchat Yes 
Genesys Cloud CX Yes 
Google Chrome Yes 
Salesforce Yes 
Salesforce Agentforce Service No 

Pricing Details

$99 per month
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Oxynus Technologies

Founded

2018

Country

India

Website

www.answerwise.io

Vendor Details

Company Name

Knowmax

Founded

2017

Country

India

Website

www.knowmax.ai

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

Product Features

Customer Experience

Action Management No 
Analytics Yes 
Customer Segmentation No 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management Yes 
Multi-Channel Collection Yes 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management Yes 
Email Management No 
Knowledge Base Yes 
Live Chat Yes 
Performance Metrics No 
Queue Management No 
Self Service Portal Yes 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant Yes 
Workflow Management Yes 

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization No 
Collaboration No 
Content Management Yes 
Decision Tree Yes 
Discussion Boards No 
Full Text Search Yes 
Knowledge Base Management Yes 
Self Service Portal Yes 

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