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Description
With AnswerChat, customers visiting your site can quickly determine if a representative is available for a chat. To initiate a conversation, all they have to do is click the AnswerChat button located on your webpage, eliminating the need for any software installation or downloads. If no representatives are available, customers will seamlessly be redirected to an online email form to reach out to you. When a chat request comes in, a new window will pop up on your screen, accompanied by a ringing sound if your sound system is active, displaying the visitor's name and the specific page they are viewing. You have the option to accept the chat, transfer it to another operator, or direct the visitor to the email form. Additionally, for record-keeping, AnswerChat enables you to print the chat session or easily copy and paste the conversation text for use in various applications. This user-friendly interface enhances communication and ensures that no customer inquiry goes unanswered.
Description
ArrowChat enables users to engage in text and video conversations seamlessly. You can set up this chat feature in just a few minutes on any pre-existing website. Built on a PHP script and jQuery, ArrowChat is a self-hosted live chat solution that operates from the bottom of your webpage—give it a try! When users log into your site, ArrowChat automatically logs them into the chat without requiring any additional coding. The software retrieves usernames and showcases them with comprehensive UTF-8 language support. It also fetches user profile links, making them easily accessible to others. The chat system intuitively identifies the avatar settings and displays each user's image accordingly. Additionally, the user list refreshes in real-time as individuals add or remove friends. Through the admin panel, various features within ArrowChat can be restricted based on user groups. Notably, there is also a mobile-friendly version of ArrowChat, allowing users on mobile devices to access the chat feature directly on your page. This ensures an engaging experience regardless of the device being used.
API Access
Has API
API Access
Has API
Integrations
BuddyPress
DataLife Engine (DLE)
Drupal
ExpressionEngine
ILIAS
Jamroom
Jcow
JomSocial
Joomla!
Laravel Forge
Integrations
BuddyPress
DataLife Engine (DLE)
Drupal
ExpressionEngine
ILIAS
Jamroom
Jcow
JomSocial
Joomla!
Laravel Forge
Pricing Details
$19.95 per month
Free Trial
Free Version
Pricing Details
$45 one-time payment
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Alpha Media
Country
United States
Website
www.alphamedia.net/products/ac/v20/index.htm
Vendor Details
Company Name
ArrowChat
Country
United States
Website
www.arrowchat.com
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Product Features
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking