Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Each day, the decision of your customers to maintain their association with your business hinges on the caliber of their interactions with you. Anova Consulting Group offers a tailored customer experience analysis program that gathers objective and straightforward feedback from your clientele. This program allows you to evaluate the standard of these interactions and the probability of your clients choosing to continue their business engagements. Identify the strengths, weaknesses, and gaps present in your customer service processes as well as within your range of products and services. Monitor shifts in customer perceptions by comparing yearly customer satisfaction rates with your internal service quality standards. Additionally, gain qualitative insights through the "voice of the customer" feedback that highlights specific areas needing enhancement regarding product attributes and service delivery methods. By implementing these strategies, your company can foster stronger relationships and improve overall customer loyalty.

Description

Enhance your HR team's understanding of candidate perceptions using our comprehensive survey and analytics platform. We have gathered insights from more than 1.3 million distinct candidate interactions, resulting in nearly 100,000 advocates for employer brands. It is essential to seek your candidates' opinions to truly grasp how they perceive your organization. The genuine sentiments and insights regarding their experiences can only be uncovered by allowing them to provide feedback anonymously. Our integration with your ATS streamlines this process, freeing you to concentrate on essential tasks while feedback is collected effortlessly in the background. Remarkably, close to 60% of candidates share their thoughts after interviews when using Trustcruit. Since one individual’s feedback may not provide the complete picture, gathering a larger volume of responses leads to more reliable insights. Through our dashboard, access AI-driven analysis of your strengths and weaknesses, and compare your performance against our extensive global database featuring feedback from over a million candidate experiences, ensuring continuous improvement and informed decision-making. This approach not only enhances your understanding of candidate experiences but also strengthens your overall hiring strategy.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Greenhouse
Intelli-Mine
Jobylon
Oracle Taleo
ReachMee
SmartRecruiters
Teamtailor
Visma Proceedo
Workable
Workday Extend
isEazy Engage

Integrations

Greenhouse
Intelli-Mine
Jobylon
Oracle Taleo
ReachMee
SmartRecruiters
Teamtailor
Visma Proceedo
Workable
Workday Extend
isEazy Engage

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$300 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Anova Consulting Group

Founded

2004

Country

United States

Website

theanovagroup.com/win-loss-analysis-solutions/customer-satisfaction-research/

Vendor Details

Company Name

Trustcruit

Founded

2016

Country

Sweden

Website

www.trustcruit.com

Product Features

Product Features

HR Analytics

Compensation Plan Modeling
Dashboard
HR Metrics Library
Leave & Absence Reporting
Predictive Modeling
Recruiting Management
Succession Planning
Talent Management
Trend Analysis
Turnover Tracking

Alternatives

Alternatives

TBH Reviews

TBH

Copystack Ltd