MikMak, a SPINS company, is a global software company that provides a leading commerce intelligence and orchestration platform for multichannel brands, helping them grow in real-time.
In January of 2026, MikMak was acquired by SPINS, bringing together two category leaders in commerce intelligence and best-in-class data and insights. The combined entity provides brands with an unrivaled, unified view of availability, point-of-sale performance, and consumer behavior, globally and in real-time.
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DialedIn is a cloud-based call center software built for teams that demand reliability, performance, and control at scale. It streamlines operations with intelligent tools that simplify call management, optimize agent workflows, and improve customer experiences. Rather than adding layers of complexity, DialedIn provides a flexible, scalable system that reduces wasted time and helps contact centers operate more efficiently. From inbound and outbound calling to blended environments, DialedIn is engineered to adapt to evolving business needs while maintaining compliance and uptime.
• Intelligent Call Routing: Matches each customer with the right agent to improve satisfaction and better balance workloads.
• Proven Dial Strategies: Leverages advanced algorithms to enhance contact rates and reduce downtime.
• Customizable Tools: Adapts to your specific operational needs, ensuring that the technology works for you, not the other way around.
• 100% US-Based Support: Offers comprehensive support, including technical and account management, ensuring maximum utilization of the dialer.
• CleanCallerID™: An innovative feature that monitors and swaps out DIDs tagged as SPAM/SCAM by carriers with fresh DIDs automatically, ensuring uninterrupted customer interaction.
With built-in analytics, reporting, and automation features, supervisors gain full visibility into agent performance and call outcomes, allowing for smarter decision-making and stronger ROI. DialedIn is not only designed to maximize live connections but also to keep agents connected with customers through secure, dependable, and user-friendly technology. By removing friction from daily operations, DialedIn empowers contact centers of all sizes to focus less on manual processes and more on delivering excellence.
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Graff Group
In the current competitive environment, the pace at which business is conducted hinges on the rapidity of thought. What was once a certainty in the minds of your prospects or within the competitive sphere has likely evolved. Therefore, it's crucial to question everything, including the insights provided by your sales team. Although they may have a good grasp of the client, do they truly understand the client's inner thoughts? They might, yet if revenue remains stagnant, it could be time to reevaluate those insights. Performing a straightforward Win/Loss analysis might uncover weaknesses in some of your core beliefs. The effectiveness of a Win/Loss assessment relies heavily on the ability to probe deeply into the subject matter. We carry out impartial, individualized telephone interviews with all significant decision-makers and influencers involved. Timing is critical for this study, making it imperative to conduct it during or immediately after the sales process. This timing enhances the reliability of the information gathered since the experience is still vivid in the prospect's memory. Engaging in this reflective practice can lead to valuable revelations that may significantly impact future strategies.
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Aurora GPS
Aurora GPS enables B2B companies to leverage win-loss analysis to uncover the fundamental reasons behind their successes and setbacks, equipping sales teams with the practical strategies they require to accelerate their business closures. The sales process does not need to be a puzzling enigma. While your CRM offers insights into deal volume, funnel progression, and overall win rates, it raises critical questions: What factors contributed to your victories? What led to your defeats? Often, the answers are reduced to brief notes within the deal documentation. To gain a comprehensive understanding of these factors—and to implement effective changes—you must explore further. Cultivating connections with both successful and unsuccessful deals signals your dedication to continuous improvement. For instance, a prominent medical device firm consistently lagged behind its rivals in securing adoption of its products by key healthcare institutions. Although it achieved success with smaller healthcare providers, it struggled to fulfill its revenue and profit aspirations solely through these smaller partnerships. By analyzing the reasons behind these discrepancies, the company could identify strategic adjustments necessary for broader market success.
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