MikMak, a SPINS company, is a global software company that provides a leading commerce intelligence and orchestration platform for multichannel brands, helping them grow in real-time.
In January of 2026, MikMak was acquired by SPINS, bringing together two category leaders in commerce intelligence and best-in-class data and insights. The combined entity provides brands with an unrivaled, unified view of availability, point-of-sale performance, and consumer behavior, globally and in real-time.
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DialedIn is a cloud-based call center software built for teams that demand reliability, performance, and control at scale. It streamlines operations with intelligent tools that simplify call management, optimize agent workflows, and improve customer experiences. Rather than adding layers of complexity, DialedIn provides a flexible, scalable system that reduces wasted time and helps contact centers operate more efficiently. From inbound and outbound calling to blended environments, DialedIn is engineered to adapt to evolving business needs while maintaining compliance and uptime.
• Intelligent Call Routing: Matches each customer with the right agent to improve satisfaction and better balance workloads.
• Proven Dial Strategies: Leverages advanced algorithms to enhance contact rates and reduce downtime.
• Customizable Tools: Adapts to your specific operational needs, ensuring that the technology works for you, not the other way around.
• 100% US-Based Support: Offers comprehensive support, including technical and account management, ensuring maximum utilization of the dialer.
• CleanCallerID™: An innovative feature that monitors and swaps out DIDs tagged as SPAM/SCAM by carriers with fresh DIDs automatically, ensuring uninterrupted customer interaction.
With built-in analytics, reporting, and automation features, supervisors gain full visibility into agent performance and call outcomes, allowing for smarter decision-making and stronger ROI. DialedIn is not only designed to maximize live connections but also to keep agents connected with customers through secure, dependable, and user-friendly technology. By removing friction from daily operations, DialedIn empowers contact centers of all sizes to focus less on manual processes and more on delivering excellence.
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Winxtra
Winxtra is a comprehensive win-loss and churn analysis platform that provides real, unfiltered insights into why sales opportunities succeed or fail. By combining human interviews with AI tagging and expert analysis, Winxtra offers a much more accurate and insightful view of buyer behavior than generic surveys or CRM data. The platform provides actionable insights to various teams, including sales, marketing, and product, enabling them to address issues, capitalize on strengths, and optimize strategies. Winxtra’s approach goes beyond simple data collection—its human-led methodology backed by psychological research ensures that each piece of feedback is valuable and relevant. The insights provided are delivered in plain language, allowing teams to easily translate them into action and ultimately boost win rates and reduce churn. Winxtra offers a risk-free trial, guaranteeing insights within 30 days or your money back.
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Clozd
Clozd delivers top-tier consulting services focused on win-loss analysis. We assist our clients in crafting and implementing tailored win-loss programs that cater to their specific requirements. Our skilled team of specialists in win-loss analysis can help you create your program, carry out comprehensive interviews with buyers, manage surveys, interpret findings, generate summary reports, facilitate systems integrations, and much more. Additionally, Clozd offers an innovative tool known as The Clozd Platform, which enables ongoing win-loss analysis throughout your entire sales process. This platform first connects with your CRM to track closed deals, then it streamlines the collection of win-loss data from both sales representatives and buyers through a mix of interviews and surveys. Ultimately, it consolidates this information, highlights essential insights regarding your successes and failures, and disseminates these findings to stakeholders throughout your organization, ensuring that everyone is aligned on the critical factors influencing sales outcomes. By utilizing our services and platform, businesses can foster a culture of continuous improvement and strategic decision-making.
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