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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Let’s be honest; there is an overwhelming number of 360 vendors vying for your attention. Navigating through all the features and options can be quite perplexing! We think that many of the solutions available overlook the most crucial element of all – fostering positive behavioral change. Frequently, 360 feedback is regarded merely as an “event,” leading to reports that are swiftly tucked away and forgotten. At AlignMark, we are dedicated to shifting this paradigm for our clients. Our approach, which includes detailed reports and individualized feedback alongside coaching, is entirely centered on ensuring that your employees achieve genuine and sustainable performance enhancement. To achieve exceptional outcomes, it is essential to begin with high-quality survey content. Whether you take advantage of AlignMark’s comprehensive survey library at no additional cost, use our materials as a foundation for customization, or prefer to implement your own survey, we are here to support you every step of the way! Furthermore, our commitment to ongoing engagement ensures that feedback is not just a one-time occurrence, but part of a continuous journey toward improvement.

Description

Companies recognize the necessity of enhancing customer experience to remain competitive, yet many struggle to make meaningful progress. While customer satisfaction ratings may increase, revenue often declines—what's the reason behind this paradox? Relying on outdated methods such as collecting feedback and using monitoring tools can lead to misplaced priorities. To address this issue, we developed InMoment, which aims to revolutionize the Experience Improvement (XI) movement, fundamentally altering how organizations engage with their business strategies. Our approach melds innovative technology with extensive human expertise to empower organizations to develop impactful and lucrative programs that elevate experiences at the crucial intersection of customer, employee, and business demands. Experiences are inherently personal, emotional, and ever-changing, making it challenging to determine where to direct efforts—a task that is vital for achieving success. By identifying and prioritizing the key emotional touchpoints, businesses can foster deeper connections with their most valued customers and drive sustainable growth. This strategic focus on high-impact moments is essential for maximizing both customer loyalty and overall business performance.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Adobe Marketo Engage
Allego
Alterna CX
Booking.com
Contentsquare
Facebook
Foursquare
Glassdoor
Graphite Connect
Hg Mercury CRM
Lexer
Meltano
Microsoft Dynamics 365
PULSE Software
QEval
Startdeliver
Tripadvisor
Trustpilot
Workday HCM
Zendesk

Integrations

Adobe Marketo Engage
Allego
Alterna CX
Booking.com
Contentsquare
Facebook
Foursquare
Glassdoor
Graphite Connect
Hg Mercury CRM
Lexer
Meltano
Microsoft Dynamics 365
PULSE Software
QEval
Startdeliver
Tripadvisor
Trustpilot
Workday HCM
Zendesk

Pricing Details

$99 one-time fee
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

AlignMark

Founded

1975

Country

United States

Website

www.alignmark.com

Vendor Details

Company Name

InMoment

Founded

2002

Country

United States

Website

inmoment.com

Product Features

360 Degree Feedback

Dashboard
Feedback / Surveys
Progress Tracking
Question Library
Rater Selection
Self Service Portal
Supports External Reviewers

Product Features

360 Degree Feedback

Dashboard
Feedback / Surveys
Progress Tracking
Question Library
Rater Selection
Self Service Portal
Supports External Reviewers

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Experience Management

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Market Research

Benchmarking
Compensation Management
Data Management
Email / Online
Face-to-Face
Panel Management
Paper-Based
Phone-Based
Sample Management
Statistical Analysis
Survey Management

NPS

Alternatives

Alternatives