Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Let’s be honest; there is an overwhelming number of 360 vendors vying for your attention. Navigating through all the features and options can be quite perplexing! We think that many of the solutions available overlook the most crucial element of all – fostering positive behavioral change. Frequently, 360 feedback is regarded merely as an “event,” leading to reports that are swiftly tucked away and forgotten. At AlignMark, we are dedicated to shifting this paradigm for our clients. Our approach, which includes detailed reports and individualized feedback alongside coaching, is entirely centered on ensuring that your employees achieve genuine and sustainable performance enhancement. To achieve exceptional outcomes, it is essential to begin with high-quality survey content. Whether you take advantage of AlignMark’s comprehensive survey library at no additional cost, use our materials as a foundation for customization, or prefer to implement your own survey, we are here to support you every step of the way! Furthermore, our commitment to ongoing engagement ensures that feedback is not just a one-time occurrence, but part of a continuous journey toward improvement.
Description
Companies recognize the necessity of enhancing customer experience to remain competitive, yet many struggle to make meaningful progress. While customer satisfaction ratings may increase, revenue often declines—what's the reason behind this paradox? Relying on outdated methods such as collecting feedback and using monitoring tools can lead to misplaced priorities. To address this issue, we developed InMoment, which aims to revolutionize the Experience Improvement (XI) movement, fundamentally altering how organizations engage with their business strategies. Our approach melds innovative technology with extensive human expertise to empower organizations to develop impactful and lucrative programs that elevate experiences at the crucial intersection of customer, employee, and business demands. Experiences are inherently personal, emotional, and ever-changing, making it challenging to determine where to direct efforts—a task that is vital for achieving success. By identifying and prioritizing the key emotional touchpoints, businesses can foster deeper connections with their most valued customers and drive sustainable growth. This strategic focus on high-impact moments is essential for maximizing both customer loyalty and overall business performance.
API Access
Has API
API Access
Has API
Integrations
Adobe Marketo Engage
Allego
Alterna CX
Booking.com
Contentsquare
Facebook
Foursquare
Glassdoor
Graphite Connect
Hg Mercury CRM
Integrations
Adobe Marketo Engage
Allego
Alterna CX
Booking.com
Contentsquare
Facebook
Foursquare
Glassdoor
Graphite Connect
Hg Mercury CRM
Pricing Details
$99 one-time fee
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
AlignMark
Founded
1975
Country
United States
Website
www.alignmark.com
Vendor Details
Company Name
InMoment
Founded
2002
Country
United States
Website
inmoment.com
Product Features
360 Degree Feedback
Dashboard
Feedback / Surveys
Progress Tracking
Question Library
Rater Selection
Self Service Portal
Supports External Reviewers
Product Features
360 Degree Feedback
Dashboard
Feedback / Surveys
Progress Tracking
Question Library
Rater Selection
Self Service Portal
Supports External Reviewers
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Feedback
Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback
Experience Management
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Market Research
Benchmarking
Compensation Management
Data Management
Email / Online
Face-to-Face
Panel Management
Paper-Based
Phone-Based
Sample Management
Statistical Analysis
Survey Management