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Description
Alida provides comprehensive feedback and in-depth insights from your customers, enabling you to make informed decisions collaboratively rather than unilaterally. As the sole global platform for Customer Experience Management and insights, Alida empowers brands to gather and utilize extensive feedback alongside profound insights. This approach ensures that you deliver an exceptional customer experience backed by actionable intelligence. By leveraging Alida, some of the world’s leading brands gain a significant edge in the market. Our services eliminate the uncertainty associated with crucial decision-making by prioritizing the voices of both your customers and employees. This method is essential for minimizing customer attrition, fostering meaningful interactions, and identifying fresh market opportunities. We are dedicated to stepping outside our comfort zone and embracing innovative strategies, provided we are confident that they align with our core values. This commitment to the unexpected not only sets us apart but also cultivates an environment ripe for growth and success.
Description
Markets change, consumers change, and brands need to fight for their position in the industry. Your team needs an insight partner they can trust to succeed in this competitive environment. A partner who is committed to your success. We do it because that's what we do. We are passionate about making insight more relevant, accessible, and more impactful, while also overcoming the modern challenges that marketing, research, and product teams face.
FlexMR is a pioneer in online market research, with offices located across Europe, the USA, and the UK. We have been privileged to work with some of the most innovative brands in the world, such as SkyBet, iHeartMedia and Specsavers.
Our InsightHub platform - an end-to-end insight engine - is a comprehensive research tool that streamlines, scales, and supercharges operations. It offers powerful tools, robust features, and integrated processes that can fuel brand growth.
API Access
Has API
No
API Access
Has API
No
Integrations
Adobe Marketo Engage
Yes
Alchemer
Yes
CSS Predictive Intelligence
Yes
Facebook
Yes
Google Analytics
Yes
HubSpot CRM
Yes
HubSpot Customer Platform
Yes
Intercom
Yes
LivingLens
Yes
Remesh
Yes
Integrations
Adobe Marketo Engage
No
Alchemer
No
CSS Predictive Intelligence
No
Facebook
No
Google Analytics
No
HubSpot CRM
No
HubSpot Customer Platform
No
Intercom
No
LivingLens
No
Remesh
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
£10,000
Licences are upgradable with additional admins, platform members, survey completes, video streaming minutes and video analysis minutes.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Alida
Founded
2000
Country
Canada
Website
www.alida.com
Vendor Details
Company Name
FlexMR
Founded
2005
Country
United Kingdom
Website
www.flexmr.net
Product Features
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
Experience Management
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
Product Features
Market Research
Benchmarking
No
Compensation Management
Yes
Data Management
Yes
Email / Online
Yes
Face-to-Face
No
Panel Management
Yes
Paper-Based
No
Phone-Based
No
Sample Management
Yes
Statistical Analysis
Yes
Survey Management
Yes
