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Average Ratings 2 Ratings

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support

Description

Alcea BugTrack empowers your development team by providing tools to monitor bugs, streamline project coordination, and manage organizational changes effectively. This platform guarantees adherence to a consistent and organized process throughout your development cycle, enhancing overall efficiency. By facilitating collaboration and boosting productivity, Alcea ensures that business processes are rigorously followed until issues are resolved. As soon as a defect is recorded in the system, the entire team is informed about responsibilities and timelines for resolution, eliminating the need for meetings and preventing redundant work. You can personalize the interface of your system to gather information tailored to your requirements, and access data anytime and anywhere you have Internet connectivity. Its user-friendly design ensures a smooth onboarding experience without a steep learning curve, and it supports both SOAP and REST API integrations for added flexibility. Moreover, its comprehensive features allow for seamless tracking and reporting, enhancing project oversight and team accountability.

Description

BugHerd is recognized as the easiest visual feedback and bug tracking tool available for websites, favored by numerous outstanding teams globally for managing their online projects effectively. With BugHerd, you can effortlessly point and click to provide client feedback directly on your site, all without any restrictions on project numbers. --- 🌟BugHerd simplifies the process into three straightforward steps:🌟 1. Use the user-friendly browser extension to attach feedback directly to elements on your webpage. 2. Automatically, all feedback pins come with contextual metadata that includes details such as browser type, operating system, screen size, resolution, selector information, and much more. 3. Feedback is converted into task cards immediately, facilitating efficient workflow management. --- Say goodbye to cumbersome emails, tedious spreadsheets, and unnecessary stress. You can begin your journey in just a few minutes with a complimentary 14-day trial, ensuring a smooth transition to streamlined project management.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

ActiveCampaign No 
Airtable No 
Asana No 
Axosoft No 
Bitbucket No 
Bugsnag No 
Dasheroo No 
Dropbox No 
Google Chrome No 
HappyFox No 
Knack No 
Planview Portfolios No 
Podio No 
Redmine No 
SendGrid No 
Todoist No 
Workers by Delos No 
Wufoo No 
Zapier No 
Zendesk No 

Integrations

ActiveCampaign Yes 
Airtable Yes 
Asana Yes 
Axosoft Yes 
Bitbucket Yes 
Bugsnag Yes 
Dasheroo Yes 
Dropbox Yes 
Google Chrome Yes 
HappyFox Yes 
Knack Yes 
Planview Portfolios Yes 
Podio Yes 
Redmine Yes 
SendGrid Yes 
Todoist Yes 
Workers by Delos Yes 
Wufoo Yes 
Zapier Yes 
Zendesk Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

14 Day Free Trial
Standard: $39 /month / 5users
Studio: $59/ month/ 10users
Premium: $109/ month/ 25users
Deluxe: $189/ month/ 50users
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Alcea Tracking Solutions by Alcea Technologies Inc.

Founded

1997

Country

Canada

Website

alceatech.com/solutions/alcea-bugtrack/

Vendor Details

Company Name

Splitrock Studio Pty Ltd.

Founded

2010

Country

Australia

Website

bugherd.com/

Product Features

Bug Tracking

Backlog Management Yes 
Filtering Yes 
Issue Tracking Yes 
Release Management Yes 
Task Management Yes 
Ticket Management Yes 
Workflow Management Yes 

Product Features

Bug Tracking

Backlog Management Yes 
Filtering Yes 
Issue Tracking Yes 
Release Management No 
Task Management Yes 
Ticket Management Yes 
Workflow Management Yes 

Customer Feedback

Alerts / Notifications No 
Behavior Analytics No 
Bug Reports No 
Community Feedback Tools No 
Live Chat No 
Negative Feedback Management No 
Net Promoter Score (NPS) No 
Screenshot / Screen Capture No 
Surveys No 
User Testing Tools No 
Video Feedback No 
Visual Feedback Tools No 
Voice of the Customer (VoC) No 
Website Feedback No 

Issue Tracking

Assignment Management Yes 
Dashboard Yes 
Escalation Management Yes 
Issue Auditing Yes 
Issue Scheduling Yes 
Knowledge Base No 
Project Management Yes 
Recurring Issues No 
Scheduling Yes 
Task Management Yes 

Product Management

Collaboration Yes 
Feedback Collection Yes 
Idea Management Yes 
Milestone Tracking Yes 
Prioritization Yes 
Product Roadmapping Yes 
Release Management Yes 
Requirements Management Yes 
Resource Management Yes 
Workflow Management Yes 

Task Management

Collaboration Yes 
Create Subtasks No 
Gamification No 
Gantt Charts No 
Mobile Access Yes 
Percent-Complete Tracking Yes 
Progress Tracking Yes 
Recurring Tasks Yes 
Reporting/Analytics No 
Spreadsheet View No 
Task Board View Yes 
Task Planning Yes 
Task Scheduling Yes 
Task Tracking Yes 
Time Tracking No 
To-Do List View Yes 

UX

Animation Yes 
For Mobile Yes 
For Websites Yes 
Heatmaps No 
Prototyping No 
Screen Activity Recording No 
Unmoderated Testing No 
Usability Testing No 
User Journeys Yes 
User Research Yes 

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