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Description
We enhance the management of Cisco Collaboration across various applications, servers, and clusters by implementing a modern strategy that reduces the need for manual intervention. Our solution features a unified interface, offering a user-friendly, ready-to-use option that does not necessitate the purchase of extra modules and allows for a highly adaptable setup. Akkadian Provisioning Manager seamlessly integrates with all components of the Cisco Collaboration suite, including but not limited to CUCM, Unity Connection, Webex Meetings, Webex Teams, Jabber, and call center solutions like UCCX and Packaged-UCCE. For instance, UC Administrators or HelpDesk staff can efficiently onboard a new employee from a single screen, requiring minimal data entry without the hassle of logging into each individual Cisco application needed for that employee's deployment. By transforming what would typically be a 30-minute process into just 30 seconds, our clients typically experience a remarkable 90% reduction in time spent and a significant 50% decrease in associated costs, greatly enhancing overall productivity and resource allocation. This innovative approach not only saves time and money but also simplifies the user experience for both administrators and end-users alike.
Description
CALLBROKER Report View is a server-based application that empowers communications administrators or managers to evaluate and understand their organization's call flow. Tailored to enhance the experience of Cisco Unified Communications users, this reporting tool imposes no restrictions on the number of IP phones or calls, ensuring that communications managers have critical resources to swiftly analyze and effectively make decisions regarding organizational communications. With a web-based interface, CALLBROKER Report View enables detailed oversight of both internal and external call traffic. Specifically designed for call centers, it delivers insights into agent performance and queue statistics, along with a comprehensive array of data that fulfills the needs of any customer relationship management system, including metrics on answered calls, abandoned calls, talk durations, waiting times, and average wait durations. Furthermore, it integrates seamlessly with Cisco CUCM through AXL or LDAP and provides features such as email alerts and the capability to export reports in PDF and Excel formats, thereby facilitating enhanced operational efficiency and decision-making processes. The versatility and depth of analysis provided by CALLBROKER Report View make it an invaluable asset for organizations looking to optimize their communication strategies.
API Access
Has API
API Access
Has API
Integrations
Adobe Acrobat
Cisco Unified Communications Manager
LDAP
Microsoft Excel
OneLogin
Salesforce
ServiceNow
VMware ESXi
Integrations
Adobe Acrobat
Cisco Unified Communications Manager
LDAP
Microsoft Excel
OneLogin
Salesforce
ServiceNow
VMware ESXi
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Akkadian Labs
Founded
2013
Country
United States
Website
www.akkadianlabs.com
Vendor Details
Company Name
DAFQUEST
Founded
2012
Country
Spain
Website
www.dafquest.com/callbroker_report_view.html
Product Features
Unified Communications
Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail
Product Features
Call Accounting
By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log
