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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

We are known for our outstanding support and innovative problem solving. To ensure that your data is routed by reliable service partners, we only use Class 5 carrier-grade telecommunications networks. All products include a commitment to reliability through intelligent product design and trusted partner. This product allows you to create sophisticated IVR solutions that can be cloud-based, secure, and highly scalable. You can search, reserve, activate, port-in and port-out local numbers anywhere in the U.S. or Canada. Clients have complete Search, Reserve, Activate and Activate capabilities to access toll-free numbers in a wide range of countries. A cloud-based contact center interface for companies that don't see the value in integrating this technology as being possible.

Description

Multichannel and omnichannel communication are orchestrated at the channel layer, which also oversees the internal routing necessary for the various layers of the entire system. Within the system layer, all communication channels can be integrated with interactive features to enhance the customer experience, utilizing tools such as IVR (Interactive Voice Response), ICC (Interactive Call Collector), chatbots, a self-service framework, and quality assurance initiatives. Advanced Skill-Based Routing, along with a variety of static or dynamic routing options, offers unparalleled flexibility and comprehensive control over any incoming project. Our solutions are meticulously crafted for functionality within Cloud environments and Software Defined Networks, ensuring adaptability and efficiency. Additionally, we provide geographical numbers (DID numbers) across more than 60 countries, as well as service numbers and termination services, all delivered with exceptional voice clarity, catering to diverse communication needs. By focusing on innovation and quality, we ensure that our clients receive the best possible support in their communication endeavors.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$19 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Aizan

Founded

1999

Country

Canada

Website

www.aizan.com

Vendor Details

Company Name

telerion.com

Founded

2002

Country

Germany

Website

www.telerion.com

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

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Alternatives

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