Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Sellers can enhance their opportunities through in-call coaching and guidance after the call, allowing them to provide customers with immediate answers. By strengthening the process of deep discovery, value messaging, and sales techniques during each interaction, reps are better equipped to address customer inquiries on the spot. With Aircover, the platform automatically identifies customer priorities, prepares email follow-ups, transcribes notes from meetings, and generates scorecards for representatives. This leads to greater consistency among all salespersons and reduces the length of sales cycles. Aircover AI ensures that every representative can promptly respond to any customer question, reinforcing both discovery and the sales process effectively. Furthermore, it helps identify crucial business initiatives and ensures that the right messaging is delivered at the ideal moment. The platform not only shortens onboarding time but also boosts representative efficiency, enables new hires to advance conversations effectively, maintains consistent messaging, and provides coaching without the need for call attendance or reviewing recordings. By utilizing these tools, companies can significantly improve their sales performance overall.
Description
Elision Technologies offers a sophisticated product called AI Voice Analysis, specifically designed for conversation analytics in contact centers, catering to quality assurance and supervisory teams. This innovative solution evaluates customer-agent interactions to generate comprehensive transcripts, alongside indicators of sentiment and emotion, insights into intent and conversation patterns, and automated scoring for both calls and agents. With these analytics, teams can effectively assess the quality of service, ensure adherence to scripts and compliance protocols, identify calls requiring immediate human intervention, and enhance coaching efforts. Additionally, the platform provides real-time sentiment and risk alerts during calls, as well as detailed scorecards and summaries after each interaction. Tailored for various contact-center operations—including customer support, sales, banking and finance, collections, and BPO/KPO services—this tool is a versatile asset for improving performance. Furthermore, Elision highlights that AI Voice Analysis seamlessly integrates with their DialShree and VoiceLink platforms, enhancing its utility within existing systems. Overall, this product empowers teams to optimize their customer engagement strategies and improve overall service delivery.
API Access
Has API
Yes
API Access
Has API
No
Screenshots View All
No images available
Integrations
DialShree
No
Google Calendar
Yes
Google Meet
Yes
Highspot
Yes
Microsoft Outlook
Yes
Microsoft Teams
Yes
Outreach
Yes
Salesforce
Yes
Salesloft
Yes
Twilio
Yes
Integrations
DialShree
Yes
Google Calendar
No
Google Meet
No
Highspot
No
Microsoft Outlook
No
Microsoft Teams
No
Outreach
No
Salesforce
No
Salesloft
No
Twilio
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
$100/month
AI Voice Analysis is priced at $100 per month.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Aircover
Founded
2021
Country
United States
Website
www.aircover.ai/
Vendor Details
Company Name
Elision Technologies
Founded
2007
Country
India
Website
www.elisiontec.com/products/ai-voice-analysis/
Product Features
Product Features
Speech Analytics
Automatic Transcription
No
Call Center Management
No
Call Recording
No
Customer Experience Management
No
Data Security
No
Natural Language Processing
No
Predictive Analytics
No
Self-Service Search
No
Sentiment Analysis
No
Surveys & Feedback
No