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features
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support

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Write a Review

Description

Sellers can enhance their opportunities through in-call coaching and guidance after the call, allowing them to provide customers with immediate answers. By strengthening the process of deep discovery, value messaging, and sales techniques during each interaction, reps are better equipped to address customer inquiries on the spot. With Aircover, the platform automatically identifies customer priorities, prepares email follow-ups, transcribes notes from meetings, and generates scorecards for representatives. This leads to greater consistency among all salespersons and reduces the length of sales cycles. Aircover AI ensures that every representative can promptly respond to any customer question, reinforcing both discovery and the sales process effectively. Furthermore, it helps identify crucial business initiatives and ensures that the right messaging is delivered at the ideal moment. The platform not only shortens onboarding time but also boosts representative efficiency, enables new hires to advance conversations effectively, maintains consistent messaging, and provides coaching without the need for call attendance or reviewing recordings. By utilizing these tools, companies can significantly improve their sales performance overall.

Description

Elision Technologies offers a sophisticated product called AI Voice Analysis, specifically designed for conversation analytics in contact centers, catering to quality assurance and supervisory teams. This innovative solution evaluates customer-agent interactions to generate comprehensive transcripts, alongside indicators of sentiment and emotion, insights into intent and conversation patterns, and automated scoring for both calls and agents. With these analytics, teams can effectively assess the quality of service, ensure adherence to scripts and compliance protocols, identify calls requiring immediate human intervention, and enhance coaching efforts. Additionally, the platform provides real-time sentiment and risk alerts during calls, as well as detailed scorecards and summaries after each interaction. Tailored for various contact-center operations—including customer support, sales, banking and finance, collections, and BPO/KPO services—this tool is a versatile asset for improving performance. Furthermore, Elision highlights that AI Voice Analysis seamlessly integrates with their DialShree and VoiceLink platforms, enhancing its utility within existing systems. Overall, this product empowers teams to optimize their customer engagement strategies and improve overall service delivery.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

DialShree No 
Google Calendar Yes 
Google Meet Yes 
Highspot Yes 
Microsoft Outlook Yes 
Microsoft Teams Yes 
Outreach Yes 
Salesforce Yes 
Salesloft Yes 
Twilio Yes 
VoiceLink No 
Zoom Yes 

Integrations

DialShree Yes 
Google Calendar No 
Google Meet No 
Highspot No 
Microsoft Outlook No 
Microsoft Teams No 
Outreach No 
Salesforce No 
Salesloft No 
Twilio No 
VoiceLink Yes 
Zoom No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

$100/month
AI Voice Analysis is priced at $100 per month.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Aircover

Founded

2021

Country

United States

Website

www.aircover.ai/

Vendor Details

Company Name

Elision Technologies

Founded

2007

Country

India

Website

www.elisiontec.com/products/ai-voice-analysis/

Product Features

Speech Analytics

Automatic Transcription No 
Call Center Management No 
Call Recording No 
Customer Experience Management No 
Data Security No 
Natural Language Processing No 
Predictive Analytics No 
Self-Service Search No 
Sentiment Analysis No 
Surveys & Feedback No 

Alternatives

Alternatives

CTM Reviews

CTM

CallTrackingMetrics
QEval Reviews

QEval

Etech Global Services