NovusMED
The ecosystem of NovusMED includes a call center, administrative applications, driver applications, client/clinic booking apps, and more. NovusMED is a platform of choice for medical transportation services. It includes configurations for brokerages, providers, seniors, community and home health programs. Manage calls and patient data accurately. Monitor performance in real-time and adjust capacity to meet changing service demand. Manage will calls in real-time, as well as confirmation calls and recurring trips/standing order. Improved mileage calculators and cost calculators for managing multiple contractors, funding sources, multiple providers, and volunteer drivers programs. Credential management for drivers and vehicles. Manage subcontractor outsourcers with provider mobile, bidders for trips, and trip offers. You can see the nearest vehicle and make immediate bookings.
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QEval
Contact center QA teams evaluate 1 to 5% of calls manually. QEval eliminates that bottleneck by applying AI speech analytics and automated scoring to 100% of interactions across voice, chat, and email, using a classification engine trained on 138M+ real conversations.
Capabilities span quality monitoring, compliance detection for PCI, HIPAA, and GDPR at 98% accuracy, sentiment analysis, keyword identification, agent coaching workflows, performance gamification, and predictive analytics across 110+ configurable dashboards. Quality scoring runs at 94% accuracy with zero manual intervention.
Deployment takes 30 days. Industry standard is 90 to 120. No disruption to live operations. Etech Global Services built QEval from two decades of running Fortune 500 contact centers in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA leaders and operations teams scaling coverage without adding headcount.
QEval also provides call recording management, screen capture, custom evaluation forms, calibration tools for QA consistency, root cause analysis, trend identification, and automated alert systems for compliance breaches. The voice of customer module tracks customer sentiment across touchpoints to identify service gaps and training opportunities. Real-time monitoring lets supervisors intervene during live interactions. Role-based access controls, audit trails, and data encryption ensure enterprise-grade security. QEval supports multi-site and multilingual contact center environments with centralized reporting across locations.
API integrations connect QEval with existing CRM, telephony, and workforce management systems. Automated report scheduling delivers insights to stakeholders without manual effort.
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PitchMonster
PitchMonster is an innovative platform that leverages AI to enhance sales role-play training, enabling teams to increase their deal closures by 20–40 percent. By allowing sales representatives to engage in realistic, customized conversations prior to interacting with customers, it effectively prepares them for various scenarios such as cold calls and presentations. The platform employs AI-generated buyer personas that align with ideal customer profiles, providing immediate, tailored feedback reports by evaluating each session against established coaching benchmarks. Its integrated speech coaching functionality acts like a "sales Grammarly," offering recommendations for clearer language, ideal pacing, and flagging clichés or unnecessary filler words. Additionally, the custom AI scorecard assesses representatives based on specific metrics or a comprehensive set of proven criteria. Users can effortlessly create role-plays using actual call data, assign them as needed, and analyze transcripts with in-depth vocabulary and sentiment insights. The platform also allows users to request re-runs for further practice and solidifies learning by incorporating supplementary exercises, ensuring that sales teams are thoroughly prepared for any customer interaction. This holistic approach to training not only boosts performance but also fosters continuous improvement among sales professionals.
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CallFinder
Transform Your QA with the Speech Analytics Experts: CallFinder’s speech analytics software automates outdated, manual QA processes to save time and provide immediate insights so you can make data-driven decisions. Spend your valuable time coaching agents on what matters most to you and your customers.
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