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ease
features
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support

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Description

The shopping experiences and expectations of your customers are in a constant state of flux. Modern consumers demand that the products they seek are readily available on shelves, that websites and applications provide consistently accurate information, and that they receive top-notch service and security, whether they are shopping in person or online. As data pours in from various sources, coupled with staffing shortages and limited time to analyze operational workflows, you require an analytical solution that reveals opportunities for smart operations and profit optimization. Agilence stands out as the premier provider of loss prevention analytics tailored for the retail, grocery, and restaurant sectors, addressing not just conventional theft and fraud but also striving to minimize shrinkage and enhance profit margins throughout your enterprise. Our approach involves the integration of diverse data types—encompassing sales, customer interactions, online activities, product details, and more—to provide actionable insights that enhance your operational performance. By leveraging these insights, businesses can stay ahead of the competition and meet the ever-changing demands of their customers more effectively.

Description

Enhance the experiences of your guests significantly by utilizing GuestXM from Black Box Intelligence, the pioneering customer experience management solution designed specifically for the restaurant sector. By focusing on listening attentively and thoroughly analyzing feedback, you can extract actionable insights that will elevate your brand's reputation management within a unified platform. This system allows you to oversee your online business profiles, monitor customer sentiments, and effectively engage with guests at optimal moments with tailored responses. Gain a holistic understanding of your frontline workforce to improve hiring practices, foster motivation, and retain personnel that aligns with your brand’s values. Additionally, acquire a comprehensive perspective on guest perceptions and emotions through meticulous listening across various channels. With full control over your operations and guest experiences, you can identify successes, address challenges, and cultivate a data-driven culture of responsiveness. Moreover, by monitoring sales, traffic, employee performance, and guest feedback, you can ensure that your brand thrives in its respective market segment. This strategic approach not only enhances guest satisfaction but also strengthens overall business performance.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Agilence

Founded

2006

Country

United States

Website

www.agilenceinc.com/platform

Vendor Details

Company Name

GuestXM

Country

United States

Website

guestxm.com

Product Features

Business Intelligence

Ad Hoc Reports
Benchmarking
Budgeting & Forecasting
Dashboard
Data Analysis
Key Performance Indicators
Natural Language Generation (NLG)
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Trend / Problem Indicators
Visual Analytics

Alternatives

Alternatives

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