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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Our straightforward customer engagement solution prioritizes your clients, often showing more concern than you might. Acting as a seamless extension of your current customer support teams, we deploy a remote workforce dedicated to enhancing various aspects of customer success. Our commitment to giving back is reflected in our belief that individuals from disadvantaged backgrounds can excel in delivering exceptional customer service and fostering loyalty due to their unique perspectives. We focus on recruiting and training top talent located in North America, ensuring inclusivity regardless of disabilities or personal circumstances, which leads to a team that genuinely empathizes and connects with your customers. Our ability to rapidly scale means we can effortlessly manage chat volumes, accommodating the needs of both emerging startups and large enterprises alike. With some of our largest clients onboarding over 20,000 new customers daily, we have a deep understanding of scalability and can tackle significant volumes without any challenges. Furthermore, we seamlessly integrate with all leading ERPs and CRMs, providing a comprehensive support solution that meets the demands of modern businesses. In essence, we not only enhance customer interactions but also foster a culture of empathy and connection.

Description

AnswerForce can be your voice whenever you need it. AnswerForce can help you grow your business by handling every phone call with professionalism, personality, and efficiency. Virtual receptionists are available 24/7 to assist you. This allows you to focus on the important things that matter: your customers. Our virtual receptionists can answer your calls even if you aren't available. We will send you detailed reports that include important information. Our friendly virtual receptionists will greet every caller and can connect you or your team to each call according to your call handling instructions. Efficient AnswerForce receptionists will schedule appointments for you and send you reminders when necessary. Professional AnswerForce receptionists will help you capture and qualify leads so you can focus on growing your business. With a bilingual answering service, you can ensure that more callers reach a caring and professional voice.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Salesforce Yes 
Zendesk Yes 
Apple Calendar No 
ConnectWise PSA No 
Constant Contact No 
Encircle No 
Field Promax No 
Google Analytics No 
Google Calendar No 
Google Sheets No 
Google Voice No 
Keap No 
Mailchimp No 
Microsoft 365 Yes 
Oracle Cloud Infrastructure Yes 
QuickBooks Online No 
Setmore No 
Slack No 
Trello No 
improveit! 360 No 

Integrations

Salesforce Yes 
Zendesk Yes 
Apple Calendar Yes 
ConnectWise PSA Yes 
Constant Contact Yes 
Encircle Yes 
Field Promax Yes 
Google Analytics Yes 
Google Calendar Yes 
Google Sheets Yes 
Google Voice Yes 
Keap Yes 
Mailchimp Yes 
Microsoft 365 No 
Oracle Cloud Infrastructure No 
QuickBooks Online Yes 
Setmore Yes 
Slack Yes 
Trello Yes 
improveit! 360 Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$279 per month
Monthly plans - starting from 200 minutes + 50 chats to 100,000 minute plans. Range of plans to suit every business. No contract so you can change plans to match your needs.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Advanced Chat Solutions

Founded

2009

Country

United States

Website

acs.shrinkstack.com

Vendor Details

Company Name

AnswerForce

Country

United States

Website

www.answerforce.com

Product Features

Product Features

Live Chat

Canned Responses No 
Customizable Branding Yes 
Geo Targeting No 
Offline Form No 
Proactive Chat Yes 
Screen Sharing No 
Third Party Integration Yes 
Transfers / Routing No 
Website Visitor Tracking Yes 

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Alternatives

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