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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Our straightforward customer engagement solution prioritizes your clients, often showing more concern than you might. Acting as a seamless extension of your current customer support teams, we deploy a remote workforce dedicated to enhancing various aspects of customer success. Our commitment to giving back is reflected in our belief that individuals from disadvantaged backgrounds can excel in delivering exceptional customer service and fostering loyalty due to their unique perspectives. We focus on recruiting and training top talent located in North America, ensuring inclusivity regardless of disabilities or personal circumstances, which leads to a team that genuinely empathizes and connects with your customers. Our ability to rapidly scale means we can effortlessly manage chat volumes, accommodating the needs of both emerging startups and large enterprises alike. With some of our largest clients onboarding over 20,000 new customers daily, we have a deep understanding of scalability and can tackle significant volumes without any challenges. Furthermore, we seamlessly integrate with all leading ERPs and CRMs, providing a comprehensive support solution that meets the demands of modern businesses. In essence, we not only enhance customer interactions but also foster a culture of empathy and connection.

Description

Our customer service experts are available to assist your visitors and callers 24/7. Your potential customers are available 24/7, wherever and whenever you need them. No voicemail, only real people. There is no voicemail or bots so you can do business with real people and not automated voices. Know your callers and manage calls. For a personalized experience, we recognize returning callers. Unique call script because no two businesses are alike. Your call flow will be unique to you. We integrate seamlessly with your existing systems and integrate via a shared screen or CRM integration. How can you provide high-quality customer support without having to hire full-time employees in-house? This level of service is not possible for many small businesses. With a small business answering company, you can enjoy the benefits of an in-house staff without the need to hire, train, and pay for staffing. Our agents work remotely from anywhere in the US so they aren’t affected by local service outages and natural disasters.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Salesforce Yes 
Zendesk Yes 
Constant Contact No 
FranConnect No 
Freshsales No 
Google Analytics No 
Google Sheets No 
HubSpot CRM No 
HubSpot Customer Platform No 
Insightly No 
Oracle Cloud Infrastructure Yes 
QuickBooks Online No 
ServiceMinder No 
Setmore No 
Skype No 
Slack No 
Zapier No 
Zoho CRM No 
improveit! 360 No 

Integrations

Salesforce Yes 
Zendesk Yes 
Constant Contact Yes 
FranConnect Yes 
Freshsales Yes 
Google Analytics Yes 
Google Sheets Yes 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Insightly Yes 
Oracle Cloud Infrastructure No 
QuickBooks Online Yes 
ServiceMinder Yes 
Setmore Yes 
Skype Yes 
Slack Yes 
Zapier Yes 
Zoho CRM Yes 
improveit! 360 Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Advanced Chat Solutions

Founded

2009

Country

United States

Website

acs.shrinkstack.com

Vendor Details

Company Name

AnswerConnect

Country

United States

Website

www.answerconnect.com

Product Features

Alternatives

Alternatives