Average Ratings 0 Ratings
Average Ratings 2 Ratings
Description
Acepeak serves as a comprehensive cloud communications and AI-driven contact center solution tailored for contemporary businesses. This platform seamlessly integrates various features, including business phone systems, HD voice calling, SMS and MMS capabilities, video conferencing, team messaging, call recording, voicemail services, interactive voice response (IVR), and a suite of AI-enhanced communication tools. Additionally, Acepeak offers functionalities such as an AI receptionist, assistance from AI agents, call transcription, summaries, sentiment analysis, predictive dialing, omnichannel customer engagement, and seamless CRM integrations. Organizations benefit from the ability to oversee voice, messaging, web chat, and social media interactions from a consolidated platform, effectively supporting teams that operate across diverse locations and countries. By utilizing Acepeak, businesses can streamline their communication processes, elevate customer engagement, and manage all calls and discussions effortlessly from one centralized system, ultimately contributing to enhanced operational efficiency and improved customer satisfaction.
Description
Simplii's click-to-call functionality allows you to seamlessly transition from web browsing to making phone calls with just a single click. Once activated, any phone number displayed in your Chrome browser becomes clickable. Additionally, our Fusion extension ensures that any incoming calls to your phone will appear on any open tab in your Chrome browser. The Screen Pops feature enables you to either answer or decline calls, send text responses, and even manage call transfers or holds directly from your screen. Furthermore, you can jot down notes and contact details within the Screen Pop, and this information will be instantly saved to your contacts. When linked with an integrated Simplii CRM, all relevant data, including call history, call recordings, SMS messages, call dispositions, and notes, are recorded in real-time, synchronizing effortlessly with your CRM. Simply connect your CRM account to Fusion, and you'll see the logs being updated automatically, enhancing your workflow and communication efficiency. This integration not only streamlines your calling process but also ensures that all your interactions are meticulously documented for future reference.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
HubSpot CRM
Yes
Zoho CRM
Yes
Constant Contact Lead Gen & CRM
No
EZLynx
No
HubSpot Customer Platform
No
Insightly
No
JobNimbus
No
Keap
No
Less Annoying CRM
No
Method:CRM
No
Integrations
HubSpot CRM
Yes
Zoho CRM
Yes
Constant Contact Lead Gen & CRM
Yes
EZLynx
Yes
HubSpot Customer Platform
Yes
Insightly
Yes
JobNimbus
Yes
Keap
Yes
Less Annoying CRM
Yes
Method:CRM
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Acepeak
Founded
2019
Country
Singapore
Website
www.acepeak.com
Vendor Details
Company Name
Simplii
Founded
2017
Country
United States
Website
www.simplii.net
Product Features
Business Phone Systems
Call Logging
No
Call Monitoring
No
Call Recording
No
Call Routing
No
Employee Directory
No
IVR / Voice Recognition
No
Mobile Access
No
Virtual Call Center
No
Web Conferencing
No
Business VoIP
Call Parking
No
Call Recording
No
Contact Management
No
Encryption
No
IVR / Voice Recognition
No
Ring Groups
No
SIP Trunking
No
Unified Communications
No
Voice Quality Enhancement
No
Cloud PBX
Call Recording
No
Call Routing
No
IVR / Voice Recognition
No
Ring Groups
No
SIP Trunking
No
Virtual Extensions
No
Web Conferencing
No
Product Features
Business Phone Systems
Call Logging
No
Call Monitoring
No
Call Recording
No
Call Routing
No
Employee Directory
No
IVR / Voice Recognition
No
Mobile Access
No
Virtual Call Center
No
Web Conferencing
No
Business VoIP
Call Parking
No
Call Recording
No
Contact Management
No
Encryption
No
IVR / Voice Recognition
No
Ring Groups
No
SIP Trunking
No
Unified Communications
No
Voice Quality Enhancement
No
Cloud PBX
Call Recording
No
Call Routing
No
IVR / Voice Recognition
No
Ring Groups
No
SIP Trunking
No
Virtual Extensions
No
Web Conferencing
No