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Description
Delivering what customers desire—swift and straightforward solutions to their problems—is essential. AIHelp empowers you to offer tailored assistance precisely when and where it is needed, ensuring customer contentment and loyalty. With AIHelp, you can personalize your support experience and adapt any workflow, as the software is robust enough to tackle intricate business demands while remaining adaptable to your growth. The mobile application features a complete SDK messaging and Chat API for mobile support, incorporating a variety of built-in functionalities such as In-App Messaging, AI Chat Bots, operational integration, Push Notifications, Smart Auto-Forms, and much more. Currently, countless games and applications are utilizing AIHelp’s SDK, which has significantly contributed to enhancing their rankings and user retention. We stay at the forefront of technological advancements and actively engage across multiple support channels, ensuring compatibility with all leading platforms. Our commitment to innovation allows us to continually refine our offerings, helping businesses thrive in a competitive marketplace.
Description
BoldDesk allows organizations to respond quickly, efficiently and in a personal manner to the customer's questions and problems, increasing customer satisfaction.
BoldDesk's automation features can help organizations streamline their ticketing processes, saving time and increasing productivity. BoldDesk team collaboration solutions enable team members to work together to address client concerns. This results in faster resolution times and better outcomes.
BoldDesk's dashboards and insights provide real-time information that allows organizations to better understand their support operations, identify challenges and opportunities for improvement, and identify trends. BoldDesk's ticketing and task-management capabilities help organizations manage their support operations efficiently, resulting faster resolution times and lower costs.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Aircall
No
Asana
No
Azure DevOps Server
No
Dropbox
No
Facebook
No
Facebook Live
No
Gupshup
No
Instagram
No
LINE
No
Mailchimp
No
Integrations
Aircall
Yes
Asana
Yes
Azure DevOps Server
Yes
Dropbox
Yes
Facebook
Yes
Facebook Live
Yes
Gupshup
Yes
Instagram
Yes
LINE
Yes
Mailchimp
Yes
Pricing Details
$0.05 per ticket
Free Trial
Yes
Free Version
No
Pricing Details
$49
One plan with every feature, and pay only for your AI work. Pick your monthly AI credit volume (500 to 50,000+). Each tier includes human agents, from 2 up to 250. Add more agents for $20/agent/month, or top up credits at $40 per 1,000.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
Yes
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
ShareFun Network
Founded
2014
Country
China
Website
aihelp.net
Vendor Details
Company Name
Syncfusion
Founded
2001
Country
United States
Website
www.bolddesk.com
Product Features
Help Desk
Alerts / Escalation
No
Automated Routing
Yes
Community Forums
No
Customizable Branding
Yes
Document Storage
No
Email Integration
Yes
IT Asset Management
Yes
Incident Management
No
Interaction Tracking
Yes
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
Yes
Multiple Brands / Products
No
Network Monitoring
Yes
Real-time Chat
No
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
No
Product Features
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
No
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
Yes
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
No
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
Yes
Network Monitoring
No
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Knowledge Management
Artificial Intelligence (AI)
Yes
Cataloging / Categorization
Yes
Collaboration
No
Content Management
Yes
Decision Tree
No
Discussion Boards
Yes
Full Text Search
Yes
Knowledge Base Management
Yes
Self Service Portal
Yes
