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Description
We are here to assist you in establishing your project, allowing you or your designated assistant to oversee it and access reports as needed. If you prefer to take charge of your projects independently, you can initiate your first project for free, which includes one subject and unlimited raters. We offer seamless integration of your personalized questionnaire designs, algorithms, and report formats. Our standard report caters to the needs of most 360 projects and is highly customizable, enabling you to modify both static and dynamic text to align with your client's terminology, select from an array of graphic elements, and incorporate your branding. While our platform offers extensive customization options, there may be instances where your client requires the use of their specific algorithms or behavioral models. We can effortlessly integrate more intricate algorithms and unique questionnaire formats, as well as tailor the report design and visual aesthetics to meet their specifications. In this way, we ensure that your project not only meets but exceeds client expectations.
Description
Connect TCM is a purpose-built call center solution that has evolved over a quarter of a century within the telecom sector. This software seamlessly integrates with either traditional phone systems or VOIP telephony, depending on compatibility, enabling click-to-dial features. It efficiently handles numerous telemarketing initiatives and generates insightful reports instantly, drawing from responses to specific campaign surveys. The platform also facilitates email fulfillment, leads, and appointment scheduling directly from within the interface, allowing agents to concentrate fully on their calls. Designed to enhance the efficiency of any telesales or telemarketing team, as well as internal departments seeking better organization and productivity, this technology stands out in lead generation. Its exceptional transparency and reporting capabilities help maximize outcomes in phone-driven sales and marketing efforts. Moreover, this web-based solution operates on a prioritized calling list tied to campaign questionnaires, ensuring that agents are equipped with relevant data tailored for each campaign. With its comprehensive features, Connect TCM is a valuable asset for organizations striving to improve their call center operations and achieve superior results.
API Access
Has API
API Access
Has API
Integrations
Salesforce
Pricing Details
$272.14 per month
Free Trial
Free Version
Pricing Details
£45 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
360 Feedback Manager
Founded
2003
Country
United Kingdom
Website
www.360feedbackmanager.com
Vendor Details
Company Name
Connect TCM
Founded
2014
Country
United Kingdom
Website
www.connect-tcm.com
Product Features
360 Degree Feedback
Dashboard
Feedback / Surveys
Progress Tracking
Question Library
Rater Selection
Self Service Portal
Supports External Reviewers
Product Features
Inside Sales
Auto-Dialing
Call List Management
Call Recording
Campaign Management
Dashboard
Data Management
Lead Capture
Lead Distribution
Lead Scoring
Performance Management
Telemarketing
Auto Dialer
CRM
Call Logging
Call Recording
Call Routing
Call Scripting
IVR / Voice Recognition
Inbound Call Center
Lead Distribution
Outbound Call Center
