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Average Ratings 3 Ratings

Total
ease
features
design
support

Description

360 CallAnchor is an innovative mobile application designed for tracking calls, effortlessly recording and logging every inbound and outbound conversation made by employees on their personal mobile devices. This application meticulously captures all pertinent call information, such as timestamps, call direction, outcomes, user details, and voice recordings, seamlessly integrating this data with the relevant CRM entries or displaying it on a centralized dashboard. There’s no need for employees to switch SIM cards or use unfamiliar dialers; they can continue using their existing phones without needing to learn new systems or applications. Furthermore, 360 CallAnchor is fully compatible with major platforms like Salesforce, Hubspot, Zoho, and Microsoft Dynamics 365, enhancing its utility across various business environments. This versatility ensures that organizations can easily implement the tool without disrupting existing workflows.

Description

Dynamics Telephony unifies your telephone system with Dynamics 365 - Auto-lookup of customer in Dynamics 365 before you answer call - Telephone controls embedded in Dynamics 365 (answer, transfer, etc.) - Dial contacts directly from Dynamics 365 with a single click - Full interaction history logged in Dynamics 365 - Telephone statistics unified with CRM data in Dynamics 365 - Incoming calls blended with Omnichannel - Call outcome buttons automatically schedules follow-up activity - All statistics available in Dynamics 365 dashboards and reports

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

No images available

Screenshots View All

Integrations

Microsoft Dynamics 365 Yes 
8x8 No 
8x8 Contact Center No 
Asterisk No 
Avaya Aura No 
Avaya Cloud Office No 
Avaya Experience Platform No 
Cisco AnyConnect No 
Cisco CX Cloud No 
Cisco Finesse No 
FreePBX No 
HubSpot CRM Yes 
Microsoft AppSource No 
RingCentral RingCX No 
Salesforce Yes 
Zoho CRM Yes 

Integrations

Microsoft Dynamics 365 Yes 
8x8 Yes 
8x8 Contact Center Yes 
Asterisk Yes 
Avaya Aura Yes 
Avaya Cloud Office Yes 
Avaya Experience Platform Yes 
Cisco AnyConnect Yes 
Cisco CX Cloud Yes 
Cisco Finesse Yes 
FreePBX Yes 
HubSpot CRM No 
Microsoft AppSource Yes 
RingCentral RingCX Yes 
Salesforce No 
Zoho CRM No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$15.00/month/user
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

360 Degree Cloud Technologies

Founded

2012

Website

360callanchor.com

Vendor Details

Company Name

Dynamics Telephony

Founded

2014

Country

Ireland

Website

www.dynamicstelephony.co.uk

Product Features

Call Tracking

CRM No 
Call Log No 
Call Recording No 
Call Routing No 
Caller Identification No 
Campaign Management No 
Conversion Tracking No 
IVR / Voice Recognition No 
Keyword Tracking No 

Product Features

Integration

Dashboard Yes 
ETL - Extract / Transform / Load No 
Metadata Management No 
Multiple Data Sources No 
Web Services No 

Telephony

Auto-Dialer Yes 
Call Center Management No 
Call Monitoring Yes 
Contact Management Yes 
IVR / Voice Recognition No 
Inbound Reporting Yes 
Outbound Reporting Yes 
Predictive Dialer No 
Telemarketing Management Yes 
VoIP Yes 
Voice & Data Integration Yes 

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