Best Communications Software of 2024

All-in-one platform for identity verification, fraud detection, and compliance. iDenfy uses a three-layer process to verify identity. This protects startups, financial services, gambling, streaming, ridesharing and other digital services against identity fraud. The process protects companies from the most dangerous forms of identity fraud. iDenfy offers a variety of fraud prevention services, including business verification, proxy detection and fraud scoring, AML screening, monitoring and AML screening, NFC verification and other fraud prevention services. iDenfy was founded before AML, GDPR, and fraud regulations were implemented. It pioneered the identity verification process. The company covers the entire ID verification process for users, combining AI biometric recognition with manual human checks to verify they are real users. Use our ID verification software to save up to 40% on identity verification services. Save up to 40% on identity verification costs by paying only for successful ID verification.

CallTrackingMetrics is the only SaaS platform that uses call tracking and conversion intelligence to inform contact center automation--resulting in a more personalized customer experience. Find out which marketing campaigns are generating leads or conversions and use that data for automated call flows and to power your contact centre. Our phone, text, online, and live chat tools allow you to unify communications across your organization. CallTrackingMetrics is trusted by more than 100,000 users worldwide to manage communications for their sales, marketing, and service teams. Call tracking features include reliable dynamic numbers insertion (DNI), for session-level attribution, local and toll-free tracking numbers, and omnichannelattribution across calls, texts and form fills. Contact center features include a browser-based softphone and smart routing options.

Moxo is a pioneering Service Orchestration Platform designed to streamline and modernize workflows. Founded in 2012 by Subrah Iyar, co-founder and CEO of WebEx, and Stanley Huang, former Senior Director of Engineering at WebEx, Moxo reimagines business processes for the digital age. The platform supports comprehensive workflow orchestration processes, enabling businesses to deliver seamless service experiences from onboarding through ongoing client services. Moxo continues to lead the way in workflow automation and client engagement, providing an intuitive, scalable platform that grows with the needs of enterprise clients. The platform’s extensive integration capabilities allow organizations to seamlessly connect with CRMs such as Salesforce and HubSpot, along with external applications like DocuSign, automatically triggering data syncing at a configurable cadence, ensuring that all business actions remain aligned with existing systems of record. Through Zapier, Moxo integrates with thousands of other applications, offering even more customization and automation options for businesses across industries. Moxo prioritizes privacy and permission-based access, providing tailored solutions for industries with regulatory requirements.

BrandMail® is a software solution developed by BrandQuantum that seamlessly integrates into Microsoft Outlook. It allows employees to create consistent branded emails using a single toolbar that gives them access to brand standards as well as the most recent pre-approved content. Create consistent email signatures that conform to your brand standards. They will look great on any device or platform. Your signatures can be tampered with and centrally managed. Users can see their signatures, banners, and surveys when they reply to, forward, or create emails. BrandMail does NOT reroute emails via external servers and does no add rules to your exchange environment. It works within Microsoft Outlook. Every email can be used to brand your company and reduce security risks from the tampering with HTML signatures.

Our autodialer software is used to automate sales calls, payment collections and appointment reminders. It can also be used to broadcast mass emergency voice broadcasting. This system is ideal for Telcos or companies selling callcenter services. It is multi-tenant with billing, white-labeled, and economical to operate as you choose your Voice Provider. Our autodialer software can dramatically increase productivity by dropping busy, disconnected and unanswered lines, passing calls to real people back and answering them, and leaving messages on answering machine.

Sogolytics, an experience management platform, allows companies to collect, analyze and use employee and customer data to drive business growth. Sogolytics is used by organizations across all industries to track interactions at all touchpoints with customers and employees. The best-in-class reporting delivers real-time, actionable insights that help to prevent and mitigate potential problems. SogoCX improves every aspect of a company's customer experience. This means improved conversion rates, simplified data management, and understanding customers to increase return on investment. Organizations can use SogoCX to measure key metrics like NPS, CSAT and CES. SogoEX software is used by organizations to collect and use data to improve engagement and reduce turnover. This platform allows HR and leadership to drive organizational changes through real-time feedback collection and employee engagement.

DATABASICS strives to solve the most difficult Time and Expense management problems for large and small enterprises with distributed workforces. We combine two world-class tracking systems into one system, allowing us to address two critical business processes in one solution. Our system integrates seamlessly with any software or program you already use, so it is easy to configure and report. You can have your solution customized to meet your needs in just a month.

A Complete Call Center Package CallShaper’s cloud-based software solution for call centers keeps things simple. With CallShaper, inbound and outbound call center directors have a simple, dynamic, and flexible platform for efficient call management. CallShaper is designed to reduce costs and increase ROI in Call Centers. CallShaper works with businesses to increase contacts, track agents' performance, manage leads and sales processes, and maximize contacts. Managers can use the drag-and-drop interactive Voice Response (IVR) editor to transfer calls to third parties and other recipients based upon agents' availability, type, and time. CallShaper lets call centers analyze databases to determine landline or wireless leads, Do Not Call list numbers, and call abandonment rates whilst helping customers to maintain compliance with Telephone Consumer Protection Act (TCPA) regulations. Supervisors can import leads by uploading files in bulk and agents can utilize call scripts to communicate and resolve clients' queries. Using predictive and preview dialers, marketing agents can automate call handling processes and review lead information before client interactions.

BigMarker is a fully customizable platform for webinar, virtual and hybrid events. It combines powerful video technology and robust marketing capabilities to create unique, branded virtual events. We can work with you to create your ideal event that delivers engaging and interactive experiences for attendees, sponsors, and other key stakeholders.

Intulse is a business VoIP provider, offers hosted/cloud VoIP UCaaS services to businesses. We offer managed VoIP phone systems for businesses in the USA designed for mobility, speed, flexibility, & more. Intulse was established in 2015 to assist businesses who were stuck with old communication systems that did not do enough but cost a lot. The Intulse UCaaS (Unified Communication as a Service) solution is designed to increase productivity through the Intulse App which offers a VoIP softphone, SMS texting, messaging, CRM integration (ex. Salesforce & HubSpot), softphones, time-based routing, virtual receptionists, customized greetings (including AI generated), unlimited extensions, and more. Customers who choose Intulse as their cloud VoIP provider get the power of a feature-rich system that can be customized to best-fit how they do business. Intulse’s communications specialists work closely to help select and implement features to ensure each business gets the most out of their system and service. Intulse offers 24/7, 100% US-based support which is unmatched in the industry, and we answer the phone when you call.

Pylon is an All-in-one B2B Support Platform for modern B2B businesses. We provide everything a post-sales team needs, including a ticketing software, B2B omnichannel (Slack Connect and Microsoft Teams), a modern chat widget, a knowledge base, an AI support bot, customer marketing and account management. Support system for B2B businesses. Support your customers wherever they want and allow multiple support levels. Let AI create support articles based on the resolutions of your issues. Use Triggers to codify workflows and business processes, and create Macros for common responses. Track engagement and broadcast new features, newsletters and more to customers. All customer data can be stored, tracked and organized in a dedicated location. Shared view that gives your stakeholders visibility on their team's current issues. If you use or want Slack for customer support, we should talk. Our Slack power users average 180+ customer channels

SurveyLegend is the next generation of online surveys -- engaging, platform-independent, & beautiful. We empower individuals and companies to create beautiful, mobile-friendly surveys. You can create stunning surveys, forms and polls, polls, voting and questionnaires, NPS customer satisfaction, customer experience surveys, employee satisfaction surveys... using your computer or tablet. You can also customize the look of your survey with eye-catching graphics that are informative. Drag and drop is all you need to create questionnaires. It's never been easier to listen to customers, measure employee satisfaction, manage client experience, and maintain student & employee engagement. SurveyLegend is used by thousands of people all over the globe, including amazing companies like L'Oreal and Universal, Harvard, Greenpeace and Airbnb, as well as individuals and start-ups like CocaCola, Roche, Sony, Universal, Harvard, Greenpeace and Greenpeace.

PostScan Mail is a virtual mailbox service that provides individuals and businesses with a convenient and secure way to manage their postal mail online. With PostScan Mail, users can access their physical mail from anywhere in the world through their digital devices. The service allows users to view and manage their mail, receive notifications of new mail items, forward mail to any address, scan and shred unwanted mail, and even deposit checks remotely. PostScan Mail eliminates the need for physical mailboxes and offers a practical solution for people who are always on the go or live in multiple locations. It is a modern and efficient way to manage your postal mail, making your life easier and more streamlined.

Why struggle with large providers like Twilio, where response times to support requests can feel endless? At Signalmash, we’re more than just another CPaaS provider. Our commitment is to deliver top-tier CPaaS support. With us, your developers gain access to shared Slack channels with our team for quick assistance, and you’re always welcome to reach out directly to our CEO. Our real-time, high-quality support means faster development and empowers you to offer outstanding service to your customers. Our SMS services include: - SMS API - SMS CPaaS - SMS UCaaS - SMS no-code sending platform - 10DLC campaign support - Short code SMS - Toll-free SMS Voice services available: - Contact center telecoms - Voice termination - Voice origination - Local numbers - Short code numbers - Toll-free numbers - SIP Trunking Our No-code telecoms solutions: - UCaaS for SMS - CCaaS for call management - AI-driven solutions Signalmash – get unmatched support every step of the way. Schedule a call with us today for expert guidance!

Checker is a professional market research solution, that allows for conducting 360-degree customer satisfaction campaigns. Offering a Mystery Shopping platform, alongside a full-fledged application for customer experience management, helps with multichannel data collection, complete operational workflow, and unified reporting tools. Checker offers an integrated market research platform, allowing to conduct Mystery Shopping, CX/VoC, and VoE surveys efficiently: Mystery shopping software; CATI surveys; CAPI surveys; CAWI surveys (Internet surveys, Email surveys, SMS surveys); Retail audit. With excellent customer service and an end-to-end enterprise-level CX solution, Checker has won global recognition worldwide, reaching new partners and clients across 4 continents.

A platform for managing Omni-channel Experiences. You can do more than just survey. Power-up your experience management programs. All touch points can have an omnichannel experience. All data in one location. You can customize and share email surveys to increase open-rates. You can customize the subject, body, or share from an email address you choose. White-label your emails, and share. For feedback, share a QR code that can be scannable. Share the code with respondents. Respondents can scan the code to access the survey and take it. Generate multiple unique survey links for sharing surveys. These links can be tracked and used to measure survey performance. You can white-label your survey by using Custom Domain. You can embed surveys to engage customers and visitors on your website. You can embed the survey as a popup card, chatbot on your website, or inline embed. Our mobile SDK allows you to quickly create surveys and collect actionable information.

Datagate is a SaaS and telecom billing solution for MSPs who sell UCaaS VoIP, mobile voice & data services. Datagate can be integrated with many popular software systems used by MSPs, including ConnectWise Manage and QuickBooks. Datagate & partners can handle all your telecom tax & compliance needs.

boberdoo.com is a sophisticated software-as-a-service solution designed for the lead generation industry. boberdoo.com offers lead distribution software, call routing and Ping Tree software. It helps you track, route, bill, and bill all your web leads and phone calls from one platform. Additional features include live calls transfers, lead scoring, form building, internet lead routing, custom filtering options, data science, artificial intelligence for lead buying, feedback capture, ping post, intuitive reporting and SMS lead deliveries.

Seplex is an OTT solutions provider, serving global operators with simple, powerful and scalable OTT solutions—from content preparation, management and monetization to video delivery, multi-screen apps and real-time analytics. We offer a unified OTT platform that includes middleware, transcoders, CDNs, DRM, multi-screen apps, STBs, and analytics—all designed to support operators globally.

People search is easy. You can find information that you cannot find on Google. PeopleLooker is more that people search. Our users can find the information that they need every day with 6 products. Imagine having access to background information on nearly everyone in the country. It sounds impossible, but PeopleLooker will give you access to background reports on almost everyone in the country. Our in-depth reports can include names, addresses and photos as well as criminal records. Are you looking for someone or would like to learn more about someone? PeopleLooker is the easiest way to find out more about people. PeopleLooker gives our customers access to a wealth public information from multiple sources. This simplifies the search process and makes it affordable and easy for people to find the right information. PeopleLooker is different than other background check companies. PeopleLooker's customer-focused, customer-driven approach to people-searching services sets us apart.

Spokeo is a people-search engine that empowers and enlightens its users. We connect friends, reunite families and prevent fraud with over 14 billion records and fifteen million visitors per month. To confidentially search for information about someone you know, such as friends, family members, acquaintances, or old classmates, you can search by name, email, phone number, address, and email. You can search from a wide variety of industry-leading data sources to find results and combine them into an easy-to-understand report. Spokeo will provide updates for all reports purchased for the life of your account. Even if you don’t find the results you are looking for, you can always return to the site and get more information. Spokeo is used by thousands of companies to connect with customers. Find out about special deals for collaborative team search capabilities, and results-driven pricing.

Accenture, WPP and BBC trust this video. Make your own AI video. It's as easy as sending an email. Synthesia makes it easy to create amazing business videos. You can say goodbye to expensive equipment, actors, and film crews. Make video courses that are presented by presenters that inspire and engage your workforce. They can be easily updated, translated, and personalized. Video can be used to explain, pitch, and sell your message. You can create narration video presentations in over 40 languages by simply typing text. Improve your email conversion rates by including the world's first realistically-looking personalized videos. You can choose from one of our avatars or make your own. Simply type or paste your video script. We support more than 40 languages. Within minutes, your video will be ready. After creating your video, you can translate, download it or stream it. All you need is an Internet connection.

BeenVerified's mission aims to make public records affordable, easy to access, and accessible for everyone. BeenVerified's website has been used by millions to access public data since 2007. Inc. Magazine named us the 26th fastest-growing company in New York City in 2013 and the 26th in the U.S. in 2013. We are a growing team that is dedicated to creating world-class products through data and design. Contact old friends, family members, and classmates. Connect with clients and customers. Generate leads. Monitor your online reputation and public records. Before you buy, check out used vehicles and online sellers. Trust is built in relationships you and your family make online or in person. Our data accuracy scores indicate the best personal and professional email addresses, phone numbers, and addresses. You can access court records with people search. This includes arrests, traffic violations, and bankruptcies.

Salesfinity AI parallel dialer will handle the busywork while you engage in endless live conversations with customers on the phone. Automate manual dialing using a smart parallel-dialer to avoid bad numbers and VMs. Salesfinity AI will score your leads and intelligently prioritize parallel dialing to increase the success of your connections. Salesfinity intelligently manages caller IDs to optimize call reputation. Salesfinity is a best-in-class dialer that integrates seamlessly with all popular CRMs, SEPs, and other software. Discover how seamlessly the Salesfinity parallel-dialer integrates into your sales routine. It's as intuitive as playing a favorite song. You will find everything you need to scale up your outbound calls. Salesfinity allows you to sync your calls with your CRM and boost your sales productivity. Salesfinity's user-friendly interface makes it easy to navigate. Invest in your success with clear and value-driven plans, which amplify the performance of your team, using a parallel dialer.

Intradyn's email archiving solutions are trusted and reliable, safeguarding your organization in the face of potential litigation, eDiscovery requests, or Right to Know inquiries. Gain peace of mind knowing that your emails will remain secure, searchable, and readily accessible. Intradyn offers diverse, innovative archiving solutions designed to address various business challenges, from regulatory compliance to legal matters. Our versatile products cater to all industries and can be customized to suit your specific environment through different deployment options. Experience the power of comprehensive social media archiving across multiple channels effortlessly accessed through a unified interface. Our solution ensures compliance with regulatory requirements by maintaining all content in evidence quality. Capture, categorize, and index all mobile content, including MMS and SMS, empowering you to retrieve crucial information whenever needed conveniently. Real-time archiving capabilities effectively preserve all mobile communications for future reference.