Abacus-keeper writes "So I run the IT department for a medium sized manufacturing corp spanning over four sites and countries. I've run this place place for the last five years, built it from the ground up.
It's a family operated company that has grown into a fairly complex operation over the years. Thus all my 'reporting' has been pretty simple. Ie wanna spend money (hire, procure, upgrade) I just submit a solid cost-benefit analysis to the CEO and done.
Today I got called in for a meeting and they wanted me to set up KPIs for my department. So my question to you is this: what are the KPIs you use? Like to use? Hate to use? Forced to use?
The layout
My staff provides, amongst other, these key tools for the company:
- Active domain server
- Exchange server
- Document servers (Both external and internal)
- ERP server
- CRM server
- WAN, LAN, VPN, VOIP, WLAN mesh infrastructure
- 24/7/365 on call hardware and software in-house support and
- Most of the end-user education
Sorry if might be a bit of today — crazy hangover for the apparent reason; since I have never been asked to provide this kind of information the corp is being sold/merged/taken over soon'ish.
Yes this is a throw away account.
Thx in advance!"