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Comment Re: Replaced Support Jobs (Score 1) 81

Instead of hundreds of poorly qualified people why canâ(TM)t we have someone who actually knows the products to smash through tickets

As someone who worked for years in support (a long time ago), it's a classic case of "intersection of sets".
On one hand, you have the set of people who actually know the products. On the other, you have the set of people willing to work in support, manning phones.
The first set is more or less inelastic. The second set can be increased somewhat by offering high salaries, but that's limited because if you increase them enough, you would reduce other sets (e.g. people who know the product but work in other areas related to the product). For example, if the helpdesk agent salary reaches or exceeds the backend support salary (that is, the engineer who is on-call), the latter would move to the former, and then you'd have a lack of engineers who know how to fix the product when it goes kaboom for some reason.

Which means it's all a complicated dance.

I worked in direct support (taking phones) back in early 2000s, and did it for a limited time, because it was an entry job and the good ones (with enough willingness and brains to move up, which wasn't a high bar) were quickly snatched to fill other positions. I remained linked to support departments, but I was no longer taking direct calls. At any rate, the struggle to hire even remotely competent agents was real. Scraping the bottom of the barrel was continuous, and the attrition was enormous, sometimes exceeding 200% per year.

There's the answer to your question.

Comment Re:Wokeness (Score 2) 180

Modern movies are made to appeal to an international market, and comedy as an art form does not travel well between cultures.

I'm not sure about this. I know Asian people who laughed their arses off while watching good Hollywood comedies. I laughed a lot while watching Asian, Indian, Italian, German, French, British, American, South American, Australian, New Zealand comedies, to name a few different styles.

Yes, some subtle humor might be lost, or difficult to get, but most of it would be clear. Airplane has a mix of the two. You don't get one, you'll get the other and it's still going to be funny.

Maybe the reason is society slowly pivots towards other feelings, due to social media, and their sense of humor withers. When you're bombarded with forced scary news all day, you kind of not feel like laughing anymore. Just a theory.

Comment Re:Crease (Score 1) 90

Then please explain this: "Current flagship foldables"

Also, TFA links to this article: https://www.theverge.com/2019/...
Also-also, how about this piece of text: "And it remained more or less unchallenged until Samsung started folding screens in half"?

No, the article is about foldable phones. But it's The verge, no surprise they bundle all types under one name.

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