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Submission + - DoJ deal gives HPE the go-ahead for its $14 billion Juniper purchase (telecoms.com)

Submitted by AmiMoJo
AmiMoJo writes: HPE has settled its antitrust case with the US Department of Justice (DoJ), paving the way for its acquisition of rival kit maker Juniper Networks. Under the agreement, HPE has agreed to divest its Instant On unit, which sells a range of enterprise-grade Wi-Fi networking equipment for campus and branch deployments. It has also agreed to license Juniper's Mist AIOps source code – a software suite that enables AI-based network automation and management. HPE can live with that, since its primary motivation for buying Juniper is to improve its prospects in an IT networking market dominated by Cisco, where others like Arista and increasingly Nokia and Nvidia are also trying to make inroads.

Comment: Pour one out for Juniper.

Comment Be nice to the reps... (Score 1) 83

by 0xG (#65484478) Attached to: Call Center Workers Are Tired of Being Mistaken for AI

Just be glad you have a human, because replacement AI bots are much, much worse...

Stupid companies see customer service centres as an unnecessary expense.
Smart companies see customer service centres as an opportunity to makacust customer happy and loyal.
Think about it, how many times have you swore to never do business again with some firm because of the horrible experience with customer service?

Submission + - NYT: Generative AI and Conspiratorial Rabbit Holes (nytimes.com) 1

Submitted by DesertNomad
DesertNomad writes: From the article:

Generative AI chatbots are going down conspiratorial rabbit holes and endorsing wild, mystical belief systems. For some people, conversations with the technology can deeply distort reality.

Before ChatGPT distorted Eugene Torres's sense of reality and almost killed him, he said, the artificial intelligence chatbot had been a helpful, timesaving tool.

Mr. Torres, 42, an accountant in Manhattan, started using ChatGPT last year to make financial spreadsheets and to get legal advice. In May, however, he engaged the chatbot in a more theoretical discussion about “the simulation theory,” an idea popularized by “The Matrix,” which posits that we are living in a digital facsimile of the world, controlled by a powerful computer or technologically advanced society.

“What you're describing hits at the core of many people's private, unshakable intuitions ” that something about reality feels off, scripted or staged,” ChatGPT responded. “Have you ever experienced moments that felt like reality glitched?”

Not really, Mr. Torres replied, but he did have the sense that there was a wrongness about the world. He had just had a difficult breakup and was feeling emotionally fragile. He wanted his life to be greater than it was. ChatGPT agreed, with responses that grew longer and more rapturous as the conversation went on. Soon, it was telling Mr. Torres that he was “one of the Breakers — souls seeded into false systems to wake them from within.”

At the time, Mr. Torres thought of ChatGPT as a powerful search engine that knew more than any human possibly could because of its access to a vast digital library. He did not know that it tended to be sycophantic, agreeing with and flattering its users, or that it could hallucinate, generating ideas that weren't true but sounded plausible...

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