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Comment Re:Not quite a counterpoint (Score 1) 306

I also in the past interview indians that listed quite a few know certifications in the CV and their knowledge did not match at all what was in the paper. They can list as much as they want, and pass through HR, however if you are doing it right a 15-20 technical interview is more than enough to unmask most of them.

Comment Having being on both sides (Score 2) 479

As a customer and as an IT manager... I confirm 90% of help desk people do not know anything. And they are often openly hostile as you calling telling them the problem. Go figure. They also have strong instructions not to escalate the problem because there are to many morons out there. So the better strategy is to go through the motions, and describe quite well the symptoms, even exaggerating them if need be. If that solves the problem, it is easier. If you cannot solve the problem this way, an email describing everything in detail would be the next step. As for the ISP making/forcing you to use their own equipment to monitor, well install a bridge on front of it, and use your own. As an example at home I am using bridging home and providing my own setup. Last time I had problems with the cable line, I measured the signal, and knowing it was already out of working spec, I called them and told them the symptoms I knew they would be there. I knew I would have a lot of problems explaining why I knew the signals were out of sync, and furthermore explaining how I was supposed to measure them if the equipment is protected. At the end of the day they just called me in a couple of hours to mention the problem was further up in the distribution side, and they would fix it up without coming to my home.

Comment Re:Using computers != Computer Science (Score 1) 179

Go learn spanish then man. Tongues never hurt anyone. I wonder how you got or not impressed if you cannot read it then. It is a pity we have only to read idiots like you here, instead of people bringing any value added contribution to a conversation. I think I will simply will stop reading replies.

Comment Re:Using computers != Computer Science (Score 1) 179

Double douchebad alert. Your envy is ugly. Very ugly. A bean counter in slashdot lol, or worse a Human Resources drone lol. Glad you learned how to read. The problem is that teaching some kids how to program, it does not come nearest most of our top of crop. Even in adults, there is a whole world or two of distance between helpdesk/field IT and devops or a good network architect (not the cables and phone guys again). Like in most professions, where you have the plumbers and work men, and then they guys who design the buildings and all the people between the enterprise ladder. It is only so amusing they think they will solve some automagical problem teaching kids, it is almost as they decide to teach all the kids CPR to take care of a problem of missing doctors. Even most of my colleagues in IT in faculty who did not know why they were there did not want to learn "too much" about it, so good luck with the kids anyway.

Comment Re:If I had to train someone to "do my job" (Score 1) 614

IT depends on really the knowledge of people coming after. I was asked to replace a gone rogue sysadmin, and without any documentation, managed to grasp the system, find a lot of things, mostly incompetence but also severe bobby traps. Also managed to improved the system behind the local expectations.

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