Comment Re:heh heh (Score 4, Informative) 99
If you want another example, I've complained about problems with Windows and my Samsung laptop on Twitter before. In both cases Microsoft and Samsung contacted me through Twitter and managed to solve my issues.
Issues with Apple products, on the other hand?
Forget it, they don't exist. They have no Twitter presence, their online tech support consists entirely of "find an Apple Store." Their online support is completely useless because their "knowledge base" doesn't include many incredibly common issues, even when you can find forums with threads that go back years and many, many pages of people with the same issue.
Apple's stance is "it just works" and if for any reason it doesn't work, fuck you, it just works, clearly you're holding it wrong. If something goes wrong in Windows you can probably fix it. It may not be easy, it may take some time, it may involve registry tweaking, but it can be fixed. If something goes wrong with Apple, well, you'd better go buy a new shiny because it won't be fixable! (If anyone wants specific examples, iCloud loves to randomly flake out and refuse to sync anything, and I've literally never seen AirDrop work.)