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Comment Re: Migrate from LastPass (Score 1) 43

You mean the fiscally mismanaged country willing to repeatedly issue bonds and within only a few years decide to make them worthless, attempting to force bond holders into a pennies-on-the-dollar deal multiple times, only to reissue new bonds and do the same thing over again?

Argentina deserves just as much fault in that series of events.

Comment A Misleading Title (Score 1) 104

I've been building call centers (we actually call them 'contact centers' these days) based on Twilio and Amazon Connect for large corporate clients for the last 4+ years. I don't think 'Indian IT company Tata Consultancy Services' stated the situation correctly. It's not that we'll have a "...'minimal' need for call centres in as soon as a year...". Instead, we'll be reducing the number of contact center agents needed to run a contact center by using AI.

But there's alot more to a contact center that the agents. There's a whole mess of upfront software that accepts inbound customer calls by phone, text, and email. There's routing software, to ensure the caller gets connected to an agent that can actually help them. There's a whole bunch of middleware software that connects those pieces, and the agents, to corporate systems, so agents can look up a customer's history, previous calls, etc. There are numerous corporate systems that agents typically interact with to perform the tasks requested by the caller, such as resetting a password or entering a maintenance work order.

Even when an AI stands in place of an agent, all the other pieces that form a contact center are still needed, even if it's the AI interacting with them. So, replacing human agents with an AI may get rid of humans (sadly), but it certainly won't make the contact center go away.

Comment Re: Catching up with the EU then (Score 2) 76

Airlines are required to tell you in the EU of your EU261 rights.

And the offer they have to make includes either a refund or rerouting at the earliest opportunity via a comparable means, which includes using competitors.

The compensation is in addition to the refund or rerouting.

That is why its not “automatic” in the EU - you still have the right to choose the option, the airline cant simply dump you and give you your money back, if you insist on getting to where you need to go then they need to book you on a competitor to get you there.

Comment Re:Catching up with the EU then (Score 2) 76

EU261 is easier to enforce in Europe, as their national enforcement bodies usually have direct ability to enforce, rather than having to rely on the ability to sue to enforce (which is how enforcement is often done in the US by government bodies).

Which means that yes airlines can attempt to get out of it, but the enforcement body can just say “no, pay up” and its the airline that then has to sue the enforcement body and prove its case in civil court. Which means that EU261 court cases are few and far between.

In general, EU261 has been a massive positive for the public travelling by air in the EU, despite some attempts to get around it.

Comment Sneaky Sneaky! (Score 4, Insightful) 17

Doesn't sound illegal. Barely nefarious maybe? Really smart probably? I'll wager that Walmart and eBay pretended to be Amazon Marketplace sellers at some point. Automakers buy each other's cars to tear them apart and study them. So do makers of electronics. In fact, in probably every competitive marketplace, the participants do this. It's just a sneaky way of learning from each other (going hand-in-hand with poaching each other's top people). I once worked for an electronics company that did this. We had the competitor's product shipped to the home address of the VP's assistant. And that was 40 years ago.

Comment Re: Journalism costs money. (Score 1) 91

The one I refer to in my original post went through an extended period of time where it was very obviously anti-government, and covered a lot of negative stories about the then current government.

So the bias isnt always "pro-owner" - and in this case anyway the funding doesn't come from the government, just a mandated license fee (which kinda lets the cat out of the bag as to whom Im talking about).

Regardless of which way you want to push it, the BBC at its height was both more independent than most other media outlets in the UK and was higher quality.

It has fallen a long way since then.

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