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Vonage Puts VoIP 911 Caller on Hold 464

Posted by CowboyNeal
from the not-too-good dept.
kamikaze-Tech writes "It is being reported on the Vonage Forums that last month when Loren Veltkamp's Chanhassen, Minnesota home caught on fire, he immediately called 9-1-1 using Vonage. Unfortunately, Vonage put him on hold, causing a delay in the response from emergency workers. By the time fire crews arrived, the fire had become a five-alarm blaze. The house was a total loss."
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Vonage Puts VoIP 911 Caller on Hold

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  • Amazing (Score:5, Funny)

    by ackthpt (218170) * on Thursday March 23, 2006 @07:38PM (#14984406) Homepage Journal

    They claim to be associating establishing a physical location with each E911, at so many counties per week. Yet someone on the blog points out in Ohio they're moving at a snail's pace and only in 4 rural counties. Sounds like my office, let's process ~1,500 applications, which average about 30 minutes each, by one person, who is being phased out due to lack of work. It done be amazing.

    "please click on 1 if you have just seen bigfoot, click on 2 if a wolf has lept through your living room window, click 3 if you believe CowboyNeal is lurking under your bed, click 4 if you laughed so hard at the last South Park that you are choking on a cheezy poof, click 5 if you are so offended by the last South Park you are choking on a cheezy poof, click 6 if you think The Lakers is a stupid name for a team that moved from Minnesota to Los Angeles where there are no lakes, click 7 if your house is on fire and your children have flown, click 8 if you are suffering a medical emergency, click 9 if you are "dying zerelda, dying zerelda, die, die, die, die, die, die!!!" or stay on the line and listen to some light jazz until your connection is mysteriously dropped."

  • by mtenhagen (450608) on Thursday March 23, 2006 @07:39PM (#14984412) Homepage
    And how many times did you call? 2 times and you where put on hold 50%-60%?

    Or did you make enough calls to 911 to make it statiscly relevant? If so you where put on hold while they send out the police to arrest you!
  • on hold (Score:5, Funny)

    by gnuguru (301000) on Thursday March 23, 2006 @07:42PM (#14984433) Journal
    Tried to follow the link in the story, but the server put me on hold....
  • by SuperBanana (662181) on Thursday March 23, 2006 @07:44PM (#14984444)

    It is being reported on the Vonage Forums that last month when Loren Veltkamp's Chanhassen, Minnesota home caught on fire, he immediately called 9-1-1 using Vonage. Unfortunately, Vonage put him on hold,

    Next at 6: Slashdot links to Vonage-forum, forum webserver puts thousands on hold and THEN catches fire.

    PS:Houses usually don't "catch" fire, like they're standing around and fire lands on them out of the blue. How'd the guy's house actually catch fire? Why didn't he have an extinguisher? Why didn't he hang up the phone and DIAL AGAIN?

    PPS:The above is half serious and half spoofing the typical "apologist" line.

  • by HardCase (14757) on Thursday March 23, 2006 @07:47PM (#14984459)
    Both look about the same to me:

    A communication error occurred: "Operation timed out"
    The Web Server may be down, too busy, or experiencing other problems preventing it from responding to requests. You may wish to try again at a later time.
  • Re:Amazing (Score:3, Funny)

    by evil agent (918566) on Thursday March 23, 2006 @07:52PM (#14984493)
    *click*

    "You have selected regicide. If you know the king or queen being murdered, press 1."

  • by rice_burners_suck (243660) on Thursday March 23, 2006 @07:52PM (#14984494)
    ...with that annoying music they play, showing people doing stupid things. And then they say, "People do stupid things..."

    I think their new commercial should show a guy getting Vonage and then his house burns down, and then they say, "People do stupid things. Going with Vonage is one of them."

  • by babbling (952366) on Thursday March 23, 2006 @08:03PM (#14984565)
    They're giving him $20 credit and 7% off all his future 911 calls.
  • by soft_guy (534437) on Thursday March 23, 2006 @08:05PM (#14984573)
    I have had a similar experience. Once I called 911 because I had lost my TV Guide and I needed to know when Seinfeld was on. They were totally rude and unhelpful.
  • by jmnormand (941909) on Thursday March 23, 2006 @08:12PM (#14984612)
    in related news, national 911 services are now being routed to an call center in india...
  • by MyLongNickName (822545) on Thursday March 23, 2006 @08:12PM (#14984613) Journal
    Easy solution. Just say "dang... I was hoping to not have to shoot another one of those damn thiefs. But ya gotta do what you gotta do". Then hang up. You will have eight squad cars in ten minutes.

    And hopefully one of the cops will be trigger happy enough to fill the dude with lead.
  • by woolio (927141) on Thursday March 23, 2006 @08:33PM (#14984715) Journal
    I've been put on hold at least 50-60% of the time I've called.

    I'm not sure which is more disturbing -- that you were put on hold or that you have called enough times to be able to establish these percentages...
  • by MagicDude (727944) on Thursday March 23, 2006 @08:38PM (#14984750)
    Flanders drives into his driveway and Bart panics, pleading with Lisa to leave. Instead she climbs the stairs, but Bart warns her she'll be trapped. He sees Ned looking angry, walking with an ax.

    Bart: [watching Flanders] An ax. He's got an ax! I'll save you, Lisa! [tries to walk on his broken leg, falls back] Uh, I'll save you by calling the police. [dials 911]

    Voice: Hello, and welcome to the Springfield Police Department Resc-u- Fone[tm]. If you know the name of the felony being committed, press one. To choose from a list of felonies, press two. If you are being murdered or calling from a rotary phone, please stay on the line.

    Bart: [growls, punches some numbers]

    Voice: You have selected regicide. If you know the name of the king or queen being murdered, press one.
  • by Anonymous Coward on Thursday March 23, 2006 @10:03PM (#14985149)
    Fire is not somehitn to be fucked with.

    No way, playing with fire is cool! FIRE! FIRE! FIRE!

    Excuse me while I go torch my house down...
  • by LearningHard (612455) on Thursday March 23, 2006 @10:08PM (#14985184) Journal
    I had a similar experience. Except instead of relying on others I applied pressure to my finger and drove to the hospital. In fact I've never taken an ambulance to the hospital for anything even when I broke my shin. I hopped to my truck, jumped in and drove to the hospital and hopped into the emergency room.
  • by hawk (1151) <hawk@eyry.org> on Thursday March 23, 2006 @11:14PM (#14985481) Journal
    I've called 911 more times than I'd like to admit, but I will anwayy

    1988 or so, San Diego: "A car just flipped, spun 720 degrees, bouncing off the concrete barrier 3 times."
    "Was anyone hurt?"

    1990, Las Vegas: The dumpster behind my office is on fire!
    "Where are you?"
    "It doesn't show on your systems?"
    "No,not here."

    2002 or so, Pennsylvania: child drank "yucky water." handled reasonably.

    Last year, Pennsylvania: barely & pre-teens camping in the yard, some moron terrorizing them. Well handled.

    Last week: one of my students, in a contest to see who could jump the fartherest from the swing . . .

    And there are a couyple more that don't come right to mind.

    I've never been put on hold, though . . .

    hawk
  • by Anonymous Meoward (665631) on Friday March 24, 2006 @11:12AM (#14987766)

    Once I called 911 to report an emergency, Livestock were wondering

    'Tis a sad day in our fair republic when the imagination of livestock is a threat.

    (Let's focus on the real problems, shall we? Like the imagination of those humans who wonder about livestock..)

Counting in octal is just like counting in decimal--if you don't use your thumbs. -- Tom Lehrer

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