And we keep automating stuff that really shouldn't be. Classic example is customer support phone lines. I cannot remember the last time I used one of those and didn't have to ask for an operator. Believe it or not, most people call those lines because we need something to be done, rather than information that we almost certainly already have or can easily obtain via the website (which you keep advertising over and over again while we're on hold, and even before we ask the question, but has no options to contact a human other than calling this number.)
I kinda feel we need the entire commercial world to take a time out, and revisit everything we do that involves interactions between the different parties involved in commerce. Is it really the right approach for companies to value shareholder value over long term sustainability? Should customers and employees be valued just as much as the investors? And if you (not you Morromist, the generic you) are about to respond with "But Friedman said" or some other "economic" argument, why do we, as a society, allow shareholders to exist? Is our aim to ensure those shareholders can make money, or is our aim to provide funding to ensure the institutions needed to do everything from develop technologies to providing food on our tables can exist and get the funding they need?
Because I can tell you, I sure as hell wouldn't sign on to the entire that we create an entire legal structure aimed at ensuring people with money can make more of it, and damn the consequences.
I'm not entirely sure how a rant about automated customer service lines turned into this, but now I've written it I'm going to submit it anyway.