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Comment Been there, done that (Score 3, Interesting) 45

It's not that long ago that I found myself with a box of 8" floppy discs from a legacy product and no way to read them. Yes, the software on them was long obsolete. But I would have liked to be able to preserve a bit of company heritage.

The product in question (Glenayre GL-3000) had been updated in the interim to use 3.5" floppies, though with a bespoke format. I figured out how to use Linux and creative parameters to dd to write disc images. We packaged this as a bootable CD for customers to write their own disc images. After a sharp drop in floppy quality around 2005 I discussed other storage options with my boss (e.g. USB) but the business case just wasn't there.

...laura

Comment Re:Enlighten me (Score -1) 8

I own, but do not operate, a few IT companies that manage corporations in the $600MM-$1B receivables range.

Based on our own help desk ticket software, our clients have opened 40% fewer tickets since ChatGPT was rolled out to every desk and phone. 40%. I expect another 40% drop (total 80%) by next year as end users just manage things themselves.

I won't downsize as the tickets aren't really generating revenue as much as headaches. One of my engineers had a broken PDF file that took her 6 hours to fix, and the end user spent 6 days trying to fix it themselves with Ai.

But -- the basic stuff? Reboot your computer stuff? Email rejected because you mistyped a domain name stuff?

You don't need a human, and we would probably have outsource that stuff to India anyway next year if not for ChatGPT etc.

Comment Yes, and I've been doing my part to poison AI (Score 5, Insightful) 96

When Reddit announced they would sell user-generated data to AI companies for training purposes, I went back to literally thousands of my old technical posts and inserted subtle nonsense in them.

They look legit, and a competent human being reading through them would very easily realize they're nonsense (you know, things like "Type taskmgr and kill systemd"). But AI doesn't, and I've already read AI-generated "help" pages containing some of the shit I seeded on Reddit.

So if you too want to debase AI, poison the well: it really does works.

Comment Translation (Score 2) 65

focusing instead on its branded operating system software promoting third-party content searches

Today's TiVo is to TiVo of yesteryear what today's Sharper Image is to Sharper Image of yesteryear: a pointless company bearing the name of something great that used to exist for real.

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