Ask Slashdot: Dealing With an Unresponsive Manufacturer Who Doesn't Fix Bugs? 204
moofo writes: I've had huge problems with a security appliance since its installation. Specifically, the VPN SSL client is causing a problem for the majority of my remote clients. The company acknowledged the bug, but they are jerking me around, and no resolution is in sight. I tried third-party clients, but I'm wary of using them since they are not distributed by the manufacturer, and they require some maintenance to keep working properly.
I also talked to various executives at the company and besides giving me apologies, nothing good is coming my way. It's been more than two years (on a three-year subscription that I can't terminate early), and this is continually causing me trouble and aggravation. It also makes my internal customers unhappy. How do you deal with a manufacturer who doesn't fix bugs in a reasonable time frame?
I also talked to various executives at the company and besides giving me apologies, nothing good is coming my way. It's been more than two years (on a three-year subscription that I can't terminate early), and this is continually causing me trouble and aggravation. It also makes my internal customers unhappy. How do you deal with a manufacturer who doesn't fix bugs in a reasonable time frame?
