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Comment IBM remote workers were/are good (Score 1) 300

At my old job, we had a support contract from IBM for some servers that we were using for vitual hosts.
Occasionally we needed to call for support help, usually odd hours in emergencies.
The staff who were the MOST helpful, invariably, turned out to be people sitting in their homes doing remote support.
After getting the same person on occasion, I learned sh ran all her support from a home office in Oregon with calls forwarded.
Fantastic work, she'd occasionally say something like "get out of here" and mention it was her cat bothering her.

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