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Comment Re:Huge disconnect (Score 1) 174

The question I have here is based on what?

Based on my analysis of their needs and what AI can deliver. I agree that it's management's job to increase efficiency and output, but change for change's sake is never good. For instance, in the examples above I *knew* what AI would deliver. I told them, in no uncertain terms, what product they'd receive. They still made the decision to push ahead ( and I'm more than willing to cash that check ). I can see, objectively and by any metric, that what was delivered is a worse customer experience than what they had before.

However, because it's "AI", that makes it acceptable. The buzzword has effectively disabled the rational and critical thinking parts of this management's teams brains. Of course I have seen this before ( First rule of IT: Vendors lie, Second rule of IT: Managers believe them ), but to this extent? Especially in smaller businesses, where margins are tighter. For what they're paying for this AI solution ( ha, "solution" ), they could afford to hire another staff member; another person on the phones, and far more capable than AI in delivering the ultimate product ( caring for the patient ).

Mind you; I pointed all this out to them. They know the math, but they are so...enamored with AI that it doesn't mean anything to them. Meanwhile, patients and staff hate it.

I'm sure there's AI use cases out there which deliver a decent ROI. What I'm seeing in the field, however, is management hysteria for the latest thing at a scale I've never before experienced.

I shouldn't complain, it's paying extremely well, but I know this will all come crashing down at some point.

Comment Re:Huge disconnect (Score 4, Interesting) 174

I've been through more than a few technology cycles, so while I don't necessary disagree with you, the scale of the disconnect between the worker bees and management is more significant than I ever remember.

It's becoming exceedingly difficult to dissuade management from AI courses of action, even when they make no sense or will end up delivering a substandard product for significantly higher cost.

For instance, I just had a client implement an AI auto-attendant for a medical office. Were they having difficulties answer the phone in a timely manner? No. Do they anticipate a staffing shortage that would cause such an issue? No. Will the auto-attendant be able to accomplish what a regular worker can? No. In fact, it can pretty much only answer the phone and find someone for the caller to talk to.

But by god, management had to have it. So, for an extra 2000 a month they get a middle man that delays delivering service to patients. Management loves it. Folks answering the calls hate it because the patients hate it.

Different office asked about AI curated music. Another client asked about replacing our network monitoring software with AI so their IT staff can stop working after hours. They both will end up getting their wish, and at least in the case of the network monitoring solution it's going to cause so many issues I'm having them sign a waiver before I implement; I won't be held responsible when the AI agent is rebooting servers randomly because it thinks they're offline.

Comment Huge disconnect (Score 5, Interesting) 174

More than any other IT fad over the past 2 decades, I've noticed AI has really divided "decision makers" and "makers/workers". Those of us in the trenches making things work are highly skeptical of AI and treat it much as we have any other "flash in the pan" technology; weary, willing to test/play with it, but disbelieving of the hype.

The decision makers though...whoooboy, they've bought into the tech hook, line and sinker. They want AI everything, even in places it makes no sense. They can't define what they want AI to do, or how it's supposed to do it, but by god they will sign away millions of dollars in pursuit of their golden cow.

The only time I really saw anything like this was with "Teh Cloudz!", but even then it was tempered by practicality. AI? It's magic beans, all the way down.

Comment Re:Why not? (Score 1) 139

Side mirrors almost always leave a large blind spot directly behind and close to the vehicle. There's a reason that when firefighters are reversing their appliances they always have at least one of the crew physically get out and watch the area behind the vehicle.

Even a rear window and rear view mirror almost always leave a significant blind spot low and close behind the vehicle, which is why reversing cameras became a thing. When they're done well, they really are significantly safer, as well as sometimes making it a lot more reliable for most people to park the vehicle in difficult spaces.

Comment Re:What's "eye-like focal length"? (Score 1) 139

One of the modern innovations I really would like to have is full AR on my windscreen. I want unexpected hazards highlighted in real time, particularly those that are more easily detectable by non-visual sensors, like big potholes or animals obscured by vegetation near the side of a country road. I want the actual driving line I need to take to follow my planned route through complex junctions overlaid slightly on my view of the road ahead. I want light amplification for night driving, ideally combined with some other technology that can reduce the glare from oncoming headlights to prevent dazzle.

Although I only want all of this if (a) it's implemented well and (b) any additional data it uses is reliably up-to-date and (c) there's an emergency shut-off that instantly clears everything off the windscreen in case anything goes wrong.

Comment Re:Mirrors (Score 1) 139

We don't need tech to replace something that works better than the tech.

Oh, don't be silly. Next you'll be making even more absurd claims, like that car theft was already a solved problem 20 years ago thanks to immobilisers, or that having separate physical controls for essential functions that you can find and use without taking your eyes off the road for several seconds to mess around with a touchscreen is safer, or that no-one ever hacked 100,000 cars at once from 1,000 miles away back when they didn't have always-on remote connectivity and allow OTA updates to their essential control systems.

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