Comment Low level customer service jobs have been replaced (Score 1) 27
I can tell you that if I contact a company I hit a chatbot first and then if that doesn't work I hit a more advanced and more computationally intensive chatbot. I don't know how far up the ladder I would have to do to speak to a person but I suspect it's probably three layers at least.
Also if you're selling something scammy which a lot of sales is about selling things that are scammy then chatbots can often do better because they have absolutely no hesitation and no conscience. Good salesman also have that but there aren't a lot of good salesman so they tend to command a high salary.
I know there are a lot of old farts around here and I can pretty much guarantee some of us started in shitty customer service help desk jobs it just aren't going to exist anymore. You can't work your way up the ladder you're either born into it or you can go fuck yourself. With the exception of the occasional random freak of nature genius that the elites will rise up or just a random kid they pick for fun.