Comment Mixed feelings ... (Score 1) 46
On one hand, I fondly remember using those forums myself. And people are absolutely right; it was a place where users could share common issues with the hardware and get an idea of whether or not something had a defect. Meanwhile, Apple would try its best to keep those rumors silent and just quietly do warranty repairs as the broken hardware came back to them for service. So I feel like shutting them down is "the end of an era" in a way.
On the flip side? I'm not so sure any manufacturer is wise to create these "customer forums" that they don't officially support. It wastes a lot of people's time going to one with a problem, when the maker of the product never even sees their complaints or can be bothered to assist with them. If you're going to spend the money and time putting up a support forum, I think you should commit employee resources to reading it regularly and offering official support.
Fans of the products often create unofficial support forums themselves, anyway -- and those tend to be better in the long-run. People know the manufacturer isn't going to ban them for saying something negative, and the expectations are set from the start that it's not a place for official support.