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Comment Re:Huge disconnect (Score 1) 177

The question I have here is based on what?

Based on my analysis of their needs and what AI can deliver. I agree that it's management's job to increase efficiency and output, but change for change's sake is never good. For instance, in the examples above I *knew* what AI would deliver. I told them, in no uncertain terms, what product they'd receive. They still made the decision to push ahead ( and I'm more than willing to cash that check ). I can see, objectively and by any metric, that what was delivered is a worse customer experience than what they had before.

However, because it's "AI", that makes it acceptable. The buzzword has effectively disabled the rational and critical thinking parts of this management's teams brains. Of course I have seen this before ( First rule of IT: Vendors lie, Second rule of IT: Managers believe them ), but to this extent? Especially in smaller businesses, where margins are tighter. For what they're paying for this AI solution ( ha, "solution" ), they could afford to hire another staff member; another person on the phones, and far more capable than AI in delivering the ultimate product ( caring for the patient ).

Mind you; I pointed all this out to them. They know the math, but they are so...enamored with AI that it doesn't mean anything to them. Meanwhile, patients and staff hate it.

I'm sure there's AI use cases out there which deliver a decent ROI. What I'm seeing in the field, however, is management hysteria for the latest thing at a scale I've never before experienced.

I shouldn't complain, it's paying extremely well, but I know this will all come crashing down at some point.

Comment Re:Huge disconnect (Score 4, Interesting) 177

I've been through more than a few technology cycles, so while I don't necessary disagree with you, the scale of the disconnect between the worker bees and management is more significant than I ever remember.

It's becoming exceedingly difficult to dissuade management from AI courses of action, even when they make no sense or will end up delivering a substandard product for significantly higher cost.

For instance, I just had a client implement an AI auto-attendant for a medical office. Were they having difficulties answer the phone in a timely manner? No. Do they anticipate a staffing shortage that would cause such an issue? No. Will the auto-attendant be able to accomplish what a regular worker can? No. In fact, it can pretty much only answer the phone and find someone for the caller to talk to.

But by god, management had to have it. So, for an extra 2000 a month they get a middle man that delays delivering service to patients. Management loves it. Folks answering the calls hate it because the patients hate it.

Different office asked about AI curated music. Another client asked about replacing our network monitoring software with AI so their IT staff can stop working after hours. They both will end up getting their wish, and at least in the case of the network monitoring solution it's going to cause so many issues I'm having them sign a waiver before I implement; I won't be held responsible when the AI agent is rebooting servers randomly because it thinks they're offline.

Comment Huge disconnect (Score 5, Interesting) 177

More than any other IT fad over the past 2 decades, I've noticed AI has really divided "decision makers" and "makers/workers". Those of us in the trenches making things work are highly skeptical of AI and treat it much as we have any other "flash in the pan" technology; weary, willing to test/play with it, but disbelieving of the hype.

The decision makers though...whoooboy, they've bought into the tech hook, line and sinker. They want AI everything, even in places it makes no sense. They can't define what they want AI to do, or how it's supposed to do it, but by god they will sign away millions of dollars in pursuit of their golden cow.

The only time I really saw anything like this was with "Teh Cloudz!", but even then it was tempered by practicality. AI? It's magic beans, all the way down.

Comment Re:Proxmox FTW (Score 1) 54

There are two issues I have with Ceph:

1) management complexity. Proxmox is pretty easy to manage, very little to surprised a seasoned admin. Ceph, while easy to implement, can be deceptively difficult to administrate if something goes sideways. I usually recommend small businesses avoid it if at all possible.

2) SANs are often faster. Ceph has enough overhead to be noticable.

That said, it is a very nice feature and well worth learning how to administrate if you're already a linux admin. If you are going to use ceph, I highly stress at least a dedicated 10g network JUST for ceph.

Comment So...what's the alternative? (Score 1) 79

Everyone's (rightfully) bitching about this, and I agree, but none of that solves the problem.

What's the alternative? Give me a TV brand that gives you, ideally, a dumb TV, but alternatively a decent smart TV that is easy to work with.

Responsiveness is an important, and often overlooked, characteristic. It's important.

Brand/model recommendations; go!

Submission + - Norwegian Consumer Council Targets 'Enshittification' (forbrukerradet.no) 1

DeanonymizedCoward writes: The Norwegian Consumer Council, an independent, governmentally funded organization that advocates for consumer’s rights, has released a report addressing the trends of 'enshittification' in consumer goods and services and laying out some steps consumers can take to buck the trends.

"It should be easy for consumers to make sustainable choices every day. Consumers have the right to be protected against exploitation – both financially and digitally. To ensure this, we work to provide easy access to information, enforceable rights, and sufficient redress options when something goes wrong," says the organization.

They have also released a YouTube video making light of the matter,

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