/. recently posted a link to an article of the Top 5 games of all times. The article was over 20 pages and IMHO was an attempt to boost ad revenue. So, I won't even both to link to the article.

Here's my top 5:

      1 Duke Nukem 3D
      2 Space Quest II
      3 Halo
      4 Madden (any year)
      5 Leisure Suit Larry 3

Here's my Top 10ish of all time list w/o my bias
- Ms. Pac Man
- Super Mario Bros.
- Sim City
- Wolfenstein 3D
- Half-Life
- Age of Empires
- Grand Theft Auto 3
- Lemmings
- Civilization
- Counter Strike
- Tecmo Bowl
- Legend of Zelda
- Tetris
- MS Flight Simulator
- Wing Commander
- Everquest/WoW

^This list is no particular order

A day or two after I completed my very unsuccessful call with Apple Support I received an email with a link to a survey. Of course I was eager to respond to the survey. Writing down your thoughts and feelings helps you to 'move past' them and to more-or-less get on with your life. So, I go to click on the link and what do I get? Nothing. It's a dead link. I couldn't believe it. I was infuriated. But I wasn't willing to give up. I kept the email in my inbox and tried clicking on the link ever few days. Days became weeks and I soon forgot about it - until today. I just clicked the link and low-and-behold I was presented with a feedback form. After giving all "extremely dissatisfied" marks I was provided with a text box for additional feedback. Here it is (and remember, it's been about 5 weeks now)

You could have simply mailed a replacement "keycap" for the TAB key. My key broke on day 2. I was told to either 1) mail back my laptop and wait two weeks or 2) drive an hour and drop it off a an authorized reseller.

In either event they were going to replace the ENTIRE keyboard. For one little piece of plastic that probably cost 2 cents.

I ended up purchasing a keycap from a website on the Internet for ~$9.00 because Apple support was so ineffective.

I, like many people out there have many friends who are MacAddicts. They love and preach the goodness of that which we call MAC. Well, so far life is not greener on this side. In fact, it's quite cold, lonely and laden with brushed steel.

Well, I'm pleased to say that my TAB keycap has finally arrived. With much trepidation I replaced the cap. I have feared breaking the new keycap ever since I ordered it. Luckily, it seemed to have gone off w/ (breaking) a hitch.

It really was an eye sore. Maddening even. But alas, I am once again whole.

So much for the warranty on my new Macbook Pro. I suppose you could consider it more "catastrophe insurance." I ordered a Keycap for my Macbook Pro yesterday from Mac Powerbook Medic. The keycap cost 8.95 plus shipping. However I found a coupon online for $5 off your order. I couldn't believe that counted for orders under 10 bux! I ended up paying just over $4 to have the keycap shipped to my house. This is what I would pay in gas to drive to and from the closest authorized Apple service center (in Roanoke). Why Apple wouldn't just mail me the keycap still boggles my mind.

Last night I crashed my brand new Macbook Pro. I didn't think that was supposed to happen. All I was doing was:
- surfing the web
- listening to iTunes
- installing the Opera browser
- installing Windows XP in Parallels

What gives? ;-P

I just bought a Macbook Pro hoping to get the "Apple Experience" and on Day 2 my TAB key broke. Well, the "keycap' as its called broke. There are two nearly-microscopic clasps that hold it to the keyboard and one of them broke off. Now the key continues to come off.

I called Apple Support and they said there is NO WAY they can just mail me a new keycap (probably about 1/2cent worth of plastic). Instead they must replace the whole keyboard. They then presented me w/ two options, I also discovered a third:
1) Send it back (wait two weeks) and they'll take care of it
2) Take it to an authorized service center to get it fixed
3) Buy a replacement keycap on the Internet (my option, not one suggested by Apple)

1 - NO WAY -- I just got this puppy, I'm not about to go ship it off. Plus, its not my sole computer so this is more than just an inconvenience
2 - 45 minutes to get to Roanoke. I haven't even called to find out if they can do it while I wait because this whole thing is just a big let down. I'm a former Windows (TM) user so ALT-TAB is used quite heavily. Every time I try I get frustrated.
3 - The cost for a new keycap is $8.95 plus shipping. This isn't for all keys, but the ONE key of my choice. This is quite a rip off but once you factor in gas to Roanoke and the BS of calling, waiting, etc this might be the simplest method.

So I'm not sure what to do but it is VERY frustrating. The Apple Support person spent half of the call telling me about OneCare or something like that. It's Apple's extended support (for an additional $349). That's a lot of money.

PS - this is my first /. Journal entry. I've been a member for a long time but never even knew what this was. More to come...?