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Comment Re:I hate Apple... (Score 2) 120

Not really. When the iPhone came out in '07, it mostly took a bite from RIM's lunch, not Nokia's. Mind you, Symbian was still doing pretty well up to 2010, ahead of iOS and Android combined, when Stephen Elop started ruining everything. We would be all using Nokia MeeGo phones now if it wasn't for that Microsoft trojan! Anyway, at that moment Android exploded, with Samsung filling the vacuum from Nokia's collapse.

Comment It's a "what year is it?" design. (Score 3, Interesting) 74

Looking at the Classic, I can see clearly why it failed. It's like something from a decade ago. Sure, it's good to have a keyboard, but not at the expense of the screen! They got it right with the Priv and its sliding keyboard, that one is something I'd consider if I were thinking of buying a smartphone now.

Comment Not all is bad. (Score 5, Informative) 209

I had an issue with being double-charged for an app from the app store about 5 years ago. Went to Apple's support site, wrote a description of the problem, then was asked if I would like THEM to call ME. Not the other way around. Clicked yes, a calendar popped up in which I selected the time window in (IIRC) 10 minute increments when I wanted them to call me.

Within a couple minutes of the 'start' my phone rang and I was chatting with a nice guy (said his name was Daniel in Texas). He already had my records up and he called to ask me if I wanted a credit on my iTunes account or refund to my card. He then said he'd call me back when it was done. About 10 minutes later he called me back and said the credit was issued.

That is exemplary customer service and one reason their customer satisfaction is always rated so high.

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