Comment Re:Here it comes (Score 4, Interesting) 39
I'm not sure online sales were ever part of Walmart's core competencies; I suspect they contracted all that stuff out to third parties.
The reason I suspect that is that one of my relatives bought a product from Walmart.com and needed to return it, so she called the number listed on the front page of the Walmart.com web site (and dialled it correctly; I later double-checked the call record on her phone against the walmart.com web page), and the representative who answered put her on hold, then forwarded her to a scammer who tried to trick her into allowing him to TeamViewer in to her computer remotely. When she refused, he got increasingly abusive and eventually hung up on her.
So whomever Walmart was contracting for online support, they were at least bribable, and arguably criminal.