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Comment Not all is bad. (Score 5, Informative) 209

I had an issue with being double-charged for an app from the app store about 5 years ago. Went to Apple's support site, wrote a description of the problem, then was asked if I would like THEM to call ME. Not the other way around. Clicked yes, a calendar popped up in which I selected the time window in (IIRC) 10 minute increments when I wanted them to call me.

Within a couple minutes of the 'start' my phone rang and I was chatting with a nice guy (said his name was Daniel in Texas). He already had my records up and he called to ask me if I wanted a credit on my iTunes account or refund to my card. He then said he'd call me back when it was done. About 10 minutes later he called me back and said the credit was issued.

That is exemplary customer service and one reason their customer satisfaction is always rated so high.

Comment Re:insightful and considered opinions expected (Score 1) 331

"The ignorance chemistry, biology, and natural history required to fall for the histrionics of climate change/global warming is ill becoming of nerds. "

Well considering the overwhelming consensus by professional chemists, biologists, and natural historians -- all who know more about the subject than you -- why should we take your word over theirs?

Comment Re:Lets be real now, what did MS do wrong? (Score 1) 312

Courts have long upheld a party's right to unilaterally modify a procedural term in a contract if they explicitly retain that right; in any event, if the agreement is to purchase a computer operating system, and updates are part of that computer operating system, the user doesn't get to dictate how MS is providing it. Like if I commit to a year-long HBO subscription, I can't argue that cancelling my favorite show is a Also "unfair contracts" are not prohibited under law; you may be thinking of "unconscionable" contracts, and there is a high burden to meet that level. Contracts certainly don't have to be reasonable, and it's ambiguous contracts, not unfair ones, that are interpreted in favor of the non-drafter.

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